Emergency Case
e.g. :
- Server Down
- Website Down
- Network Down
All Time:
Response Time: 0.5 hours
In Case of Emergency,
Please Contact
Please Contact
- 6011.6963 8718 - Albert
- 6011.6961 3126 - Rangga
*Note:
If can't get through the line, please sms to standby support on duty.
If can't get through the line, please sms to standby support on duty.
*Note:
Kindly provide the Ticket ID to standby support on duty.
Kindly provide the Ticket ID to standby support on duty.
You shall receive
an email with Ticket ID.
Non Emergency Case
e.g. :
- Billing Enquiry
- Sales Enquiry
- Other Support Enquiry
During Office Hour:
Response Time: 2.0 hours
Non Office Hour / Public Holiday:Response Time: 12.0 hours
*Note:
Kindly provide the Ticket ID to standby support on duty.
Kindly provide the Ticket ID to standby support on duty.
You shall receive
an email with Ticket ID.
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