Emergency Case
e.g. :
- Server Down
- Website Down
- Network Down
All Time:
Response Time: 0.5 hours
In Case of Emergency,
Please Contact
Please Contact
- 6011.6963 8718 - Albert
- 6011.6961 3126 - Rangga
*Note:
- In case the standby person is engaged, you may leave a SMS to the respective On Duty Support.
- In case the standby person is engaged, you may leave a SMS to the respective On Duty Support.
*Note:
- Ticket ID is required for Support Escalation.
- Ticket ID is required for Support Escalation.
You shall receive
an email with Ticket ID.
Non Emergency Case
e.g. :
- Billing Enquiry
- Sales Enquiry
- Other Support Enquiry
During Office Hour:
Response Time: 2.0 hours
Non Office Hour / Public Holiday:Response Time: 12.0 hours
You shall receive
an email with Ticket ID.
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