Emergency Case
e.g. :
  • Server Down
  • Website Down
  • Network Down

All Time:

Response Time: 0.5 hours

In Case of Emergency,
Please Contact
  • 6011.6963 8718 - Albert
  • 6011.6961 3126 - Rangga
*Note:
- In case the standby person is engaged, you may leave a SMS to the respective On Duty Support.
Submit Support Ticket at
wwww.supportchain.com
or
Email to

support@netonboard.com
*Note:
- Ticket ID is required for Support Escalation.

You shall receive
an email with Ticket ID.

Non Emergency Case
e.g. :
  • Billing Enquiry
  • Sales Enquiry
  • Other Support Enquiry

During Office Hour:

Response Time: 2.0 hours

Non Office Hour / Public Holiday:

Response Time: 12.0 hours

Submit Support Ticket at
wwww.supportchain.com
or
Email to

support@netonboard.com

You shall receive
an email with Ticket ID.

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