FAQ: Billing Questions

Are the prices in web hosting plans inclusive of the domain name registration fee?
No. The web hosting fee listed does not include domain registration fee.

However, you can register a .com/.net/.org/.info/.biz/.us domain domain name at only RM50/year. For other domain name extension, please visit here. For more details on Web Hosting Fee, please click here.
Can I request for a posted receipt to my office?
All our sales orders, official invoices and receipts are available online in the Ordering System. You may just login to your account to obtain the softcopy yourself. A posted receipt request is subject to RM10 postage fee.
Can I subscribe for less than 1 year i.e. 6 month subscription?
For Shared Hosting plan, our minimum subscription period for shared web hosting plan is 1 year.
For Dedicated Server or Cloud Server plan, the minimum subscription period is 1 month.
Can you renew/activate my expired service prior to receiving my renewal payment?
Unfortunately, we can only carried out the registration / renewal after full payment is received.

For cheque payment, your order will be processed after the cheque is cleared. If you wish to have immediate service activation such as, kindly arrange for a cash deposit via ATM machine or bank counter or perform FPX online transfer.
How and where can I obtain Official Receipt?
Official Receipt is generated upon payment made. You can print the Official Receipt with following steps:

a) Login to Online Billing System via http://billing.netonboard.com/clientarea.php
b) On the Top Panel, Click on My Invoices.
c) Click on View Invoice.
How can I obtain my Tax Invoice?
Tax Invoice will be generated only after payment is received.
Prior to that, you may only obtain a Proforma Invoice for your payment arrangement.

After payment is received and updated to our system, you may either request the Tax Invoice from our Billing Team or to download the Tax Invoice in your client area below.

a) Login to Online Billing System via http://billing.netonboard.com/clientarea.php
b) On the Top Panel, Click on My Invoices.
c) Click on View Invoice.
d) Download the Paid Tax Invoice

If you still see the invoice as Proforma Invoice, kindly please contact us for validation on your payment.
How do I pay via credit card / Paypal?
All payment to be made via credit card will be under processed via Paypal. To pay via credit card or Paypal, you may now proceed to make the payment via our Billing System. You may follow below steps

1. Kindly login to your account at http://billing.netonboard.com .
2. Go to My Invoices
3. Click on invoice number
4. Change the payment method to PAYPAL, then click Paypal Check Out icon(on top right corner)
Please notify us when payment has been made either by fax or login at http://www.supportchain.com/ to submit a ticket on your query to billing department with payment slip attached together. Kindly include the Order ID, domain name(if any) and payment purpose in your fax copy or ticket.
How do I receive my refund?
Refund process will be made via Maybank2u Internet Fund Transfer ONLY. Interbank fund transfer is allowed but is subject to interbank fund charges of RM2.

Please provide us your Maybank Saving/Current Account Number & Account Name. For other banks, please also provide the Account Beneficiary ID/Registered Number.

Please submit the info to Billing department at www.supportchain.com.
How is the Web Hosting service charged?
The fee of Web Hosting service is charged on an annual basis and the billing date is effective from the date of service activation that is the date the domain/hosting is setup.
How long do you take to process each refund request?
Each refund request submitted will be passed to our account department for transaction verification.
- Payment made via M2u/Paypal, refund will be ready on 1st working day of following week.
- Payment made via Cheque/Cash deposit, refund will be ready on 16th of following month.
- Renewal fee or any payment made via Western Union is not refundable. The fund will be reserved for next item purchase.

We will notify you via email once the fund is ready and transferred to your bank account directly.
I do not have a fax machine/scanner, how do I send the receipt to you?
You can use a digital camera to capture a clear screenshot of payment receipt and to save into JPEG picture file format. After that please submit a ticket with the attachment to Billing department at www.supportchain.com.
I have just made the payment, what shall I do next?
Kindly inform us the payment made either by:

1) Fax the bankin receipt to us at +603-20584798 or
2) Printscreen / Scan the transaction detail, save into JPEG picture format and submit a ticket with attachment to Billing department at www.supportchain.com

Note: Registration will only be carried out after notification of payment is received.
I have lost my payment receipt, what shall I do?
If you are unable to provide the payment receipt, you shall give us the payment details as below, so that we may check with our bank. However this process will result in delay to your purchase or renewal process.

Payment Amount:
Exact Time:
Bank-In Location:
Maybank or Public Bank:

We will try to check for your transaction which might require few days for verification. Only if we are able to trace any unclaimed transaction, we will proceed with your order.
I have made extra payment for my order.
The extra fund will be placed in your account for next purchase or renewal. You may just provide us the previous and new OrderID when sending the payment receipt to us.
I have made the payment but I forgot to fax or email the receipt to you. Will you process my order automatically?
Unfortunately no because we do not know on the payment made until being informed from your end.

Therefore, please remember to mention your OrderID, Domain name/Payment purpose, Contact person & Telephone number in the fax or email as soon as payment is made.
I have made the payment, can I just call up your office to inform on the payment made without providing payment receipt?
Sorry but we still require you to provide us a copy of payment receipt either by fax or email for payment verification before we can proceed with your order. We are unable to proceed further without any payment receipt.

We hope for your understanding that it will be time consuming and difficult to identify the payer for each payment made by customer without payment slip especially when there are a few typical amount transactions in the same day.
What are the payment methods?
You may pay via any of the following payment method:-

i) Direct Cash/Cheque Deposit
ii) Internet Funds Transfer
iii) Cheque Postal (recommended Registered or PosLaju or Courier)
iv) Western Union
v) TT wire transfer
vi) Credit card (via Paypal only)

Please click here to check out our bank account details. For more information, please submit a ticket to our Billing Department.
What is Proforma Invoice?
Proforma invoice is not a Tax Invoice.
Performa Invoice is generated prior to any payment made for your arrangement of payment. You can print the official Proforma Invoice with following steps:

a) Login to Online Billing System via http://billing.netonboard.com/clientarea.php
b) On the Top Panel, Click on My Invoices.
c) Click on View Invoice.
What is the price for Domain Name registration only?
Please visit here for our Domain Name Pricing.

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