FAQs2019-05-10T11:19:02+00:00

Frequently Ask Question

After I placed a domain order, when shall I pay? Is my domain booked?2018-02-06T15:19:52+00:00

After you have placed an order, you may proceed with the payment ASAP.

Please note that your domain is not secured or booked or registered at this point of time until we received your payment receipt. Actual activation will only be carried out after full payment is received.

In the event that your domain is taken/registered by other parties after you made the payment, you may either to choose another domain name or to request for a refund as the actual domain registration has been by carried out by our end.

Are there any insurance coverage provided by Data Centres?2018-10-26T16:10:01+00:00

Following are the insurances that AIMS DC has purchased for its own protection.
1) Fire
2) Theft
3) Public Liability

Note:
– Above insurance is mainly to protect AIMS, DC own goods. In the event if above case happened, the policy will only cover client parts if that is due to DC negligence. Therefore, client is advice to purchase their own policy for their needs of protection.
– Due to the ISO constraint, the sum of insured, period coverage, insurance agent are not be revealed.

Can I buy Cpanel only without subscribing to any server with Net Onboard?2018-03-05T11:59:35+00:00

Regret to inform that Cpanel license only come with the subscription of server service with Net Onboard. You may purchase Cpanel license only via Cpanel website – https://store.cpanel.net/

Can I buy Cpanel only without subscribing to any server with Net Onboard?2019-02-21T12:02:15+00:00

Cpanel license is currently not sold separately, you may only get it as an add on option through subscribing to our server packages with Linux as your operating system.

Can I choose the data center for my servers ?2019-02-26T17:58:35+00:00

Sure. Feel free to select your desire data center as you need by making a request from us before we make arrangement on it.

Can I decide whether to block the traffic of not ?2019-02-26T17:30:49+00:00

You have the option to turn on or off the blocking features.

Can I have a physical visit to my server ?2019-01-31T12:23:40+00:00

Generally the person who purchase this plan are not allowed to visit our data center. But in case you need to do so, you can apply a request from us.

Can I have emergency physical access to Data Centre within a short notice?2018-02-22T15:37:23+00:00

Yes, with an email notice and explanation to us prior to any visit. The visit will still need to be accompanied by Net Onboard Technical Team.

Can I install any software or program in to Cloud Server?2018-02-22T10:43:41+00:00

Yes. You have full root-level access to the Cloud Server to perform any software or program installation as long as the software is legal. Cloud Server works exactly like Dedicated Server.

Can I install any software or program in to Dedicated Server with Virtualization?2018-02-08T10:46:12+00:00

Yes. You have full root-level access to the Dedicated Server with Virtualization to perform any software or program installation as long as the software is legal.

Can I provide invalid domain info to prevent my details to be revealed to public?2018-02-06T13:07:20+00:00

No.

Under the ICANN rules, no one is allowed to provide faulty domain info. All the domain info provided shall be deemed valid and accurate at the point of registration. In the event that the Registrar found out any suspicious domain with faulty domain info, the domain owner is requested to update the domain info immediately. Failure to do so, the Registrar reserve the right to suspend the domain permanently.

Can I purchase additional IP addresses?2018-02-08T10:47:16+00:00

Yes. Each Cloud Server comes with one (1) IP as standard, additional IP addresses can be purchased at RM5/month.

Can I purchase additional IP addresses?2018-02-22T10:44:20+00:00

Yes. Each Cloud Server comes with one (1) IP as standard, additional IP addresses can be purchased at RM5/month.

Can I purchase Net Onboard Cloud Storage for my server or hosting website to perform data backup?2018-03-05T10:37:39+00:00

You will need to check with your current shared hosting provider rsync over ssh or Remote FTP is allowed. As industry practice, Remote FTP is enabled so do Net Onboard’s Server and Hosting.

Can I purchase the resources that I need now and scale up later with Cloud Server?2018-02-22T10:45:07+00:00

Yes. You can scale up by increasing your Cloud Server resources such as vCPU, Hard Disk Space, RAM and Bandwidth at any time.
As to do so, you can contact Net Onboard Sales / Billing Team as to assist you on the required resources upgrade.

Can I purchase the resources that I need now and scale up later with Dedicated Server with Virtualization?2018-02-08T10:48:38+00:00

No. There is no resources upgrade option available with Dedicated Server With Virtualization as all the server comes in a standard package.

However, you may check the next standard package with higher resources or customization is needed in order to cater your new requirement.

As to do so, you can contact Net Onboard Sales / Billing Team as to assist you on the required resources upgrade.

Can I reboot my Cloud Server?2018-02-22T10:45:46+00:00

Yes. You can reboot your Cloud Server via the Web GUI with a single click on the Reset button.

Can I reboot my Dedicated Server with Virtualization?2018-02-08T10:49:41+00:00

Yes. You can reboot your Dedicated Server with Virtualization via the Web GUI with a single click on the Reset button.

Can I redirect my second domain to primary domain so that when people visit both domain will see the same web site?2018-02-06T13:10:18+00:00

Yes. In this case, you may just purchase a domain forwarding features to forward the 2nd domain to primary domain.

Can I register a domain name which shows as Not Available?2018-02-06T13:11:06+00:00

No, you cannot register a domain name that is already registered by other. You would have to choose another name that no one has registered before.

We only provide domain registration on available domain. If you wish to buy a registered domain, you may try to contact the current domain owner yourself. You may get the domain owner detail by performing a WHOIS search.

Can I register only a domain without any hosting plan?2018-02-06T15:21:39+00:00

Yes. You may register/renew only a domain with or without any web hosting plan with Net Onboard. You only need to pay for the domain fee. You can even use the registered domain to be hosted with another web hosting provider by modifying the nameserver. There is no charge for the nameserver modification.

Can I renew the certificate for more than a year?2018-10-22T17:25:12+00:00

Yes. You can renew your SSL Certificate for more than just a year.
You can save even more by getting a biennially or triennially SSL packages depends on the plans provided.

Can I share files from Cloud Storage to general public?2018-02-08T12:52:00+00:00

Yes. Any file uploaded under the default folder of public_html will be publicly available. As to achieve this, you can create a FTP account with the access path under public_html and transfer the file to Cloud Storage via FTP Client.

You can further secure the public access file by activating Password Protection function at specific folder through the Web Based Control Panel. However, this can only be executed by the admin of Cloud Storage.

Can I start with minimum package and upgrade later?2018-02-08T12:30:07+00:00

Yes. Cloud Storage is designed to be scalable, you can always start with the most basic package and scale up later especially when you not sure how much space or bandwidth is required.

Can I subscribe to this VPN plan if I do not have any server with Net Onboard ?2019-01-31T18:36:29+00:00

Unfortunately no. The pre-requiste for this plan is to have at least one server hosted with us.

Can I try an SSL Certificate before purchasing?2018-02-06T12:18:06+00:00

No. There is no trial SSL certificate available.

Can I upgrade any components exp.RAM, hard disk etc. for saver plans ?2019-01-31T16:52:35+00:00

Unfortunately no. If you need a more advance servers, have a look for others available plans or please contact our sales department for customisation.

Can I use office 365 offline ?2019-01-31T12:12:15+00:00

Yes, you can access office 365 offline but it is limited to Business and Business Premium plans only.

Can I use Web Application Firewall from Net Onboard to protect websites that not hosted in Net Onboard?2019-01-31T18:21:17+00:00

Sure, that is not a problem. Once you had complete your order from us, just let us settle the rest of the configuration for you.

Can I visit a Data Center and do my own inspection?2019-01-31T10:25:50+00:00

Our mining machine are located in a highly secured location whereby clients are not allow to do any visits.

Can you book a domain name before payment is received?2018-02-06T13:17:21+00:00

No, for Internic domain. All domain is to be registered after full payment is received based on first come first serve. There is no booking option available.

Yes, for .my domain. We can assist you to perform a domain booking for a maximum of 14 days and the booking will be cancelled thereafter if no payment is received. Domain registration will be carried out after payment and the supporting documents are provided from your end.

Can you book more than 14 days for .my domain?2018-02-06T13:21:51+00:00

If you need more than 14days to get your supporting documents, we will assist you to re-book your domain after the first booking of 14days is cancelled by .my Domain Registry.

However we advise you to speed up the process in getting the supporting document as .my Domain Registry may disallow us to perform booking for a same period for a long duration.

Can you refund a registered domain?2018-02-06T13:23:17+00:00

No.

Once your domain has been registered, NO refund will be provided for any reason including spelling error. You may, however still request for the domain to be cancelled (if you wish) but there is strictly NO refund on the domain fee. You will need to pay again for any new domain registration.

Do I get any control panel access?2018-02-08T10:50:37+00:00

Yes. You will be given Web GUI access as to manage your Dedicated Server with Virtualization. Task like server Power On / Off / Restart as well as root level access to Console Interface can be done via the Web GUI.

Do I get any control panel access?2018-02-22T10:46:28+00:00

Yes. You will be given Web GUI access as to manage your Cloud Server. Task like server Power On / Off / Restart as well as root level access to Console Interface can be done via the Web GUI

Do I get Login ID & Password for my domain name?2018-02-06T13:24:26+00:00

You may manage your Internic domain name via our Billing System. Below are the steps:

1. Login to Client Area at http://billing.netonboard.com/clientarea.php
2. Go to My Domains
3. Click on your preferred domain name to manage.
4. You may now change the nameserver, contact information, auto renew & registrar Lock.

Meanwhile for .my domain name, the administrative contact username and password will be sent directly to the registered email address.

Do I need an additional dedicated IP for the SSL certificate?2018-03-05T14:17:12+00:00

For proper SSL functionality it is recommended to have a separate dedicated IP for each certificate. However, nowadays it is possible to install multiple SSL certificates using a shared IP address thanks to the SNI (Server Name Indication) technology. A mandatory use of a dedicated IP is determined by the type of the hosting server.

Do I need to install operating system updates and security patches on my own Cloud Server?2018-02-22T10:47:21+00:00

As part of our package, Net Onboard Provision Team patched the OS before deliver to the client. As for future update and patches as well as managing of the server, client has the option to go for 24×7 Managed Service at RM150/month or conduct the activities by themselves with unmanaged condition.

Do I need to install operating system updates and security patches on my own Dedicated Server with Virtualization?2018-02-08T10:51:56+00:00

As part of our package, Net Onboard Provision Team patched the OS before deliver to the client. As for future update and patches as well as managing of the server, client has the option to go for 24×7 Managed Service at RM150/month or conduct the activities by themselves with unmanaged condition.

Do I need to subscribe additional backup service for my Cloud Server?2018-02-22T10:49:06+00:00

Cloud Server is designed for high availability with failover mechanism as where it contains the following data protection:

1. RAID 1 over Hardware RAID Controller within the Shared Storage.
– If HDD fails we just need to replace the failed HDD, this will not cause any downtime.

2. RAID 1 over the LAN among Clustered Shared Storage.
– If The Primary Shared Storage failed, we can swing to Secondary Shared Storage, this exercise will cause several minutes of downtime for Secondary Shared Storage to take over the Primary Storage Role.

However, the risk of Cloud Server image corruption is there and when this happened it will be disaster without a backup plan in place. Moreover, data protection can’t be utilized to recover historical data.

Following are the available backup options:

1. Snapshot Backup (Daily/Weekly/Monthly)
This is a full clone image of the server and we would recommend client to go for weekly snapshot backup at minimum level.

2. Cloud Storage Backup (External Backup)
You can utilize cloud storage for content backup and usually we will need to configure the backup script to utilize the FTP access to transfer the backup file to external storage. We recommend backup being done for important content (e.g: Web Files & Database).

Do I need to subscribe additional backup service for my Dedicated Server with Virtualization?2019-08-20T12:17:51+00:00

Dedicated Server with Virtualization is not designed for high availability with failover mechanism as like Cloud Server. Therefore, you may consider to subscribe with another Cloud Storage server in order to perform data backup.

Following are the available backup options:

1. Cloud Storage Backup (External Backup)
You can utilize cloud storage for content backup and usually we will need to configure the backup script to utilize the FTP access to transfer the backup file to external storage. We recommend backup being done for important content (e.g: Web Files & Database).

Do you have Privacy Protection to protect my info in WHOIS?2018-02-06T14:58:00+00:00

Yes, we have the Domain Privacy Protection option that you can enable to hide your WHOIS info being displayed to the public. You can enable or disable this feature easily after login to your Client Area > My Domain to manage it yourself.

However please note that .org and all .my domain name do not support Domain Privacy Protection.

Note: – Privacy protection option is FREE of charge.

Do you limit on the number of domains / website to be hosted under Cloud Server?2018-02-22T10:49:44+00:00

No. We do not limit you on the number of domains hosted under your Cloud Server. You can host as many as you wish and upgrade your CPU, RAM & HDD when you run out of resources.

Do you limit on the number of domains / website to be hosted under Dedicated Server with Virtualization?2018-03-05T10:57:45+00:00

No. We do not limit you on the number of domains hosted under your Dedicated Server with Virtualization. You can host as many as you wish as long as the resources of server is enough.

Do you offer trial period for Saver Plans?2019-01-31T16:39:27+00:00

Yes. We do provide a free 7 days trial but it’s only limited to registered corporate with supporting document to be submitted to us for verification purpose.

Do you provide control panel?2018-02-08T15:26:05+00:00

Yes. You will be provided cPanel to manage your hosting account which runs under Linux platform.

cPanel provides an interface for webmaster to manage, and administrate the web site such as editing accounts, uploading files etc. with full access. With proper password protection, webmaster will be the only user who has access for necessary editing task in hosting account administration.

Do you provide discounts for domain registration?2018-02-22T15:29:18+00:00

Yes, if you register/renew a same domain name (Internic domain only) for a minimum of 5 years straight.
eg. .com renewal x 5 years = RM45 x 5 = RM225

Kindly Submit a Ticket to our sales consultant to confirm on your discount rate.

Discount is not applicable to Mynic domain.

Does Net Onboard provide auto debit facilities ?2019-02-26T18:01:20+00:00

We are currently in the midst of applying for auto debit facilities, if you are interested for this, kindly contact our billing department so we will inform you once our facilities is available.

Does Net Onboard provide money back guarantee or refund services for this plan ?2019-01-31T17:45:21+00:00

We regret to inform that this plan is not cover with money back guarantee.

For this one is it going to be mining pool or solo pool?2019-01-31T10:36:36+00:00

It’s all decided by you as we don’t restrict the mining type.

From what devices I can access my VPN ?2019-01-31T18:33:15+00:00

Devices running under IOS, Android, Windows, Linux, MacOS, are supported.

How can CDN protect my website ?2018-12-28T18:02:39+00:00

Our CDN packages comes with unmetered mitigation of DDoS and Web Application Firewall which constantly monitor over the internet for potential vulnerabilities and attackers.

How can I further secure the data store under Cloud Storage?2018-02-08T12:31:07+00:00

For highly confidential data, user is advised to secure it by utilising Encryption Software or Password Protection Software prior uploading it to Cloud Storage. With this exercise, even someone get your file they will not be able to access it without knowing the password or public/private key to decrypt the data.

How can I manage Net Onboard Cloud Storage?2018-02-08T12:41:07+00:00

You will be provided with 1 Admin Privilege login account. With this login access, you can perform tasks like FTP account creation, quota setting, activate password protection folder and much more.

How can I pay for the service, can I use other currencies? Or can I pay with bitcoin?2019-01-31T10:30:36+00:00

We are currently not receive Bitcoin as a payment method. Please refer to our Payment Method page for more details on our accepted payment method.

How can I purchase Mail Enable from your company?2019-01-03T17:40:38+00:00

You may just log on to our Online Billing System to place your order online. After that you may proceed with the payment according to your preferred payment method and to send us to payment receipt via fax or email after that. Your order will be processed after we receive the payment notification from you.

How can I purchase the license from your company?2018-03-05T12:02:04+00:00

You may just place an order from our website – http://billing.netonboard.com/cart.php?gid=13

Kindly send us the payment slip upon payment is made to [email protected]. Once payment is received and verified, our team will proceed with the purchase of license. We will update you by providing you the license key for installation.

How can I store my file at Net Onboard Cloud Storage?2018-02-08T12:49:42+00:00

You can store your file in various methods:

1. Transfer Single / Multiple Files with drag & drop as well as remote file synchronization – http://winscp.net/eng/download.php

2. Map the Cloud Storage as local drive utilising sFTP NetDrive – http://www.sftpnetdrive.com/

3. File Upload / Download via FTP utilising Filezilla FTP Client – http://filezilla-project.org/download.php

4. Synchronise your local and offsite file by transferring only the changed portions files with Rsync over SSH – http://sourceforge.net/projects/sereds/files/

How can someone download the file that I share publicly?2018-02-08T12:52:50+00:00

Upon completion of file transfer under the folder of public_html , you can pass the public access link to your client or friend to download it via web browser.

Given the scenario as below:
1. Cloud Storage Access Domain : cs.netonboard.com
2. Folder created under public_html : public
3. File uploaded to be shared : download.zip

The absolute download path that you need to send to your client or friend will be http://cs.netonboard.com/public/download.zip

How could I confirm that my website speed had increase after activating CDN ?2019-01-31T18:13:59+00:00

There are many online benchmarking tools that you can utilise to perform website speed test.

How do I buy and pay for G Suite ?2019-01-31T11:57:15+00:00

Please refer to our Payment Method page for more details on our accepted payment method.

How do I choose the package that is suitable for my usage? What should I do if there’s none of the standard package available fits into my server requirement?2018-03-05T11:06:56+00:00

Net Onboard provide professional consultation and advisory for free. With our experienced technical specialist, we are here to listen to your requirement and provide the best suit solution in order to fit your server deployment objective.

You may drop us an email to our Sales Team at [email protected] or call 603 2058 4799 for more information.

How do I choose the right SSL certificate?2018-03-05T14:14:36+00:00

First, determine your validation type. SSL Certificated is categorized into 3 different types of validation.

  • Domain Validation
    Validation will be done on the verified owner of the domain name. Validation is done via email sent to the domain owner. Domain validated SSL certificates can be issued very quickly, often in minutes.

 

  • Organization Validation
    When corporate identity validation is important, an SSL Certificate for the organization assures customers that the website is trustworthy and secure. Only verified representatives of the organization may purchase these certificates and business licenses or other proof is required. The Certificate Authority will verify through phone call to ensure that the certificate request is legitimate.

 

  • Extended Validation
    With Extended Validation, as well as displaying the certificate seal, the address bar is displayed in green, providing customers with an extra level of confidence. The green address bar is a strong visual indication that the site has an Extended Validation Certificate. The Security Status bar displays the organization name and the name of the Certificate Authority (CA).

    In order to be approved for an Extended Validation certificate, the certificate authority will actively check the Organization and the individual applying for the certificate. This is to verify that the Organization is positively the Organization they claim to be, and the individual requesting the certificate is someone who is authorized to request a digital certificate. Extended Validation may take as long as one week to complete.

Second, choose the brand with the certificates that nearest to your requirement.

How do I determine how much vCPU that I need to subscribe?2018-02-22T10:50:53+00:00

Each Hypervisor Server that servers the Cloud Server come with Dual Processors. As the Hypervisor Server is enabled with Hyper Threading Technology, it doubled up the CPU cores.

If you need the power of Quad Core Processors, the number of vCPU that you shall go for would be 8vCPU as each physical core equal to 2vCPU.

As guidance, 4vCPU will be sufficient to run most of the application servers.

How do I download my certificate files?2018-02-06T12:25:42+00:00

After you have purchased, we will send you a link where you will have access to download your SSL Certification. Installation guide is provided in the email as well.

How do I install the SSL Certificate?2018-02-06T12:24:20+00:00

A) For Hosting Client with Net Onboard
SSL certificate can only be installed by Net Onboard Technical Support Team. The installation charges is RM100 (One Time)

B) For Colo / Cloud Server Client / Client with Own Server
SSL certificate is to be installed by yourself to your own server. Should you require our installation assistance, there will be a custom support charge.
Please ensure you assign a dedicated IP for your server before the SSL installation.

CSR Generation and Installation Guide for each SSL provider:

  • Symantec:
    Installation Guide – https://www.symantec.com/ssl/seal-agreement/
  • GeoTrust:
    CSR Generation – http://www.geotrust.com/support/generate-csr/
    Installation Guide – http://www.geotrust.com/support/installation-instructions/
How do I manage my server if it is hosted at your Data Centre?2018-10-26T15:37:38+00:00

At most times, using remote access software such as FTP and TELNET are sufficient for you to be able to access your own server to update and maintain its content of your own server.

Should you require physical access to your server during/after office hours/weekend/public holidays, you need to submit a written notice 2 day in advance. A Data Center Visit Application Form need to be filled up and submitted to us for each visit.

How do I proceed to subscribe for your Server Co-Location service?2018-10-26T15:40:03+00:00

Firstly, you may proceed to place an order for server colocation at our Billing System. Upon receiving your payment, you will be given a Data Center Visit Application Form to be filled up with your equipment model, serial numbers, IPs etc that you have ordered.

Kindly ensure you have configured and tested the IPs with Remote Management Service & Firewall enabled at your server before deploying it in the Data Center.

Note: The delivery speed of IPs and rack space are subjected to availability. Kindly check with us on the delivery time to ensure your deployment date can be achieved.

How do I renew my certificate?2018-02-06T12:23:47+00:00

You may just make the renewal payment to us as usual and to send us your renewal CSR generated by the Renew Certificate option in IIS. After which, we will issue a new certificate to you where you can replace it with the existing certificate.

How do I transfer from other providers to Net Onboard Business Cloud Hosting?2018-02-08T15:27:42+00:00

Firstly, you shall manually make a copy of your web content & database, and to download all email messages to mail client program (e.g. Outlook) for backup purpose, as these data is required in following step to repopulate them inside the new business cloud hosting account.

For clients who are utilizing CPANEL hosting, we can assist you with an auto-migration process by performing a direct migration from your current hosting into our server via the cPanel application. With this auto-migration step, you will not need to do the manual backup and data repopulate process as mentioned above. To achieve this, you will need to provide below information to us:

1. Control Panel URL
2. Hostname / IP
3. cPanel Username
4. cPanel Password

However, if the auto-migration method fails (usually due to web scripting), you shall take over the role to perform manual backup steps at your current hosting account and to repopulate it back in our server.

If you have any doubts or require further clarification, please call to our office 03-20584799 or drop us an email [email protected] to include the time convenient for us to reach you by phone.

Important: Due to the differences of the server configuration, management, resources and etc by different hosting providers, we may not be able to perform auto-migration process for all types of hosting account. However, you are welcomed to check with us and see how the transfer process can be simplified.

How do I upgrade from my current shared hosting plan to Cloud Server?2018-02-22T10:51:43+00:00

Cloud Server is a different plan that shall be purchased separately. There is no direct upgrade from Shared Hosting account to Cloud Server. However, you can discuss with Net Onboard Support Team on how to migrate your Web Content and DB to Cloud Server and this service is free.

How do I upgrade from my current shared hosting plan to Dedicated Server with Virtualization?2018-03-05T10:58:18+00:00

Dedicated Server with Virtualization is a different plan that shall be purchased separately. There is no direct upgrade from Shared Hosting account to Dedicated Server with Virtualization. However, you can discuss with Net Onboard Support Team on how to migrate your Web Content and DB to Dedicated Sever with Virtualization and this service is free

How does DDoS affect me?2019-02-25T12:26:31+00:00

The DDoS attack will attempt to make an online service or website unavailable by flooding it with unwanted traffic from multiple computers.

For a DDoS attack to be successful, an attacker will spread malicious software to vulnerable computers, mainly through infected emails and attachments.

This will create a network of infected machines which is called a botnet.

The attacker can then instruct and control the botnet, commanding it to flood a certain site with traffic: so much that its network ceases to work, taking the site offline.

How does Net Onboard Cloud Storage work?2018-02-08T12:29:31+00:00

Net Onboard Cloud Storage come with failover mechanism as where real-time replication is happening transparently within Primary & Secondary Storage server.

In the event of Primary Storage Server failure, the Secondary Storage Server will replace the Primary Storage Server role in minutes.

Additionally, there is also an External Backup server that holds copies of backup (Daily / Weekly / Monthly) drawn from the Clustered Storage Server. The backup service comes as complementary while recovery from the backup is subject to be chargeable.

How does the Anti-DDOS work?2018-02-02T12:01:09+00:00
  1. Detection of Threats by NSFOCUS Appliance.

 

  1. Automatic Blackhole or Mitigation with preset scripting.

 

  1. For Client that subscribe to Persistent Anti-DDOS Protection, all traffic will be sent to scrubbing farm and only clean traffic is pass to Client Server. Report will be sent to them if there is detection of attack in monthly basis.

 

  1. For Client that do not wish to subscribe Anti-DDOS Protection while they are being attack frequently, blackhole will kick place and release after 2 hours with preset script.

 

  1. For Client that given complimentary Anti DDOS with inconsistent attack, as long as their attack is not more than 10Gbps + 10Gbps and less than 30mins consistent attack. We will help to mitigate with preset scripting and advise client to subscribe persistent anti ddos protection with attack report.
How does VPN work?2019-01-31T18:30:03+00:00

VPN allow you to link one or more branches through the internet without comprimising the security with encryption.

How does your business cloud hosting differ from other shared hosting?2018-02-08T15:23:26+00:00

Our business cloud hosting architecture comes with redundancy of hypervisors and SAN storages to achieve high availability delivery. In other word, the malfunction of any cloud components will not affect the accessibility of your website, where it will swing to the available resources automatically.
Whereas the low-cost share hosting, or even a dedicated server which commonly built up within single hardware & software resources will face immediate downtime whenever there is a disruption and thus this no doubt create a huge suffer to business owners for its completely breakdown of web & email communications.

How IPS work?2018-02-08T09:59:50+00:00

So basically, all traffic is directed through the IPS, which can then block or allow the packets based on policy. It can also perform a level of correction or modification if required.

An IDS on the other hand is purely a monitoring device; it cannot act directly on anything it detects. Typically connected via network tap or a span port on a switch / router it sees a copy of a traffic but does not interact with it. You rely on humans usually in a 24×7 Security Operations Center (SOC) to monitor the alerts, investigate and take appropriate action.

How is Net Onboard Cloud Storage different from another provider?2018-02-08T12:25:22+00:00

Net Onboard Cloud Storage is deployed with the concern of data integrity as priority under clustered of SAN Storage as where there are minimum of 3 Level Data Protection as listed below:

  • 1st level of data protection is enabled via Hardware RAID.
  • 2nd level of data protection is enabled via RAID 1 over Ethernet within Clustered Storage Server.
  • 3rd level of data protection is enabled via External Backup that store Daily, Weekly & Monthly backups.

In additional of that, you can scale your Cloud Storage space anytime you need it.

How long does it take to activate CDN for my website ?2019-01-31T18:16:41+00:00

Within the same working days upon payment made.

How long does it take to activate the WAF ?2019-01-31T18:24:37+00:00

One working day.

How long does it takes for the issuance of SSL certificate ?2018-03-05T14:15:39+00:00

It would depend on the type of validation. Domain validation would take some hours, organization validation will take around 3 to 5 working days while Extended validation would take as long as 7 working days to complete.

How long does it takes for you to alert me if any problem happen with my website?2019-02-26T17:54:36+00:00

We will alert you once we have confirm on the problems on your website, before we analyse and solve your website issue in no time.

How long does it takes to register a domain?2018-02-06T15:03:54+00:00
  • Internic domain: Within 2 – 24hours.
  • .my domain name: 1-2 working days. (After we received your supporting document)
  • Other countries domain: Within 1-7 working days (Depends on the Country level requirements)

Note:

  • All the registration order will be processed only after payment receipt is received and verified.
  • Payment receipts received during working days Mon-Fri (9.30am-6.30pm): Activation within the same day
  • Payment receipts received during OFF working hours: Activation on following working day
How long will it take to set up my Cloud Server?2018-02-22T10:52:27+00:00

The delivery time for Cloud Server is within 24 hours after payment verified for Cloud Server without add-on items or additional service deployment.

As for client that subscribed to add-on items such as Cpanel/WebSitePanel/Additional Service Deployment, the typical delivery time will be 1-3 working days after payment verified.

How long will it take to set up my Dedicated Server with Virtualization?2018-02-08T11:33:29+00:00

The delivery time for Dedicated Server with Virtualization is within 24 hours after payment verified for Dedicated Server with Virtualization without add-on items or additional service deployment.

As for client that subscribed to add-on items such as Cpanel/WebSitePanel/Additional Service Deployment, the typical delivery time will be 1-3 working days after payment verified.

For customized Dedicated Server with Virtualization which need back to back order, the delivery time will be up to 3-5 working days after payment verified.

How long will the scanning take ?2019-02-26T17:36:33+00:00

Normally the scanning takes up to couple of hours depending on the size of the website.

How many domain can each subscription of WAF protects ?2019-01-31T18:22:28+00:00

One subscription is for one single domain.

How many number of users can office 365 support ?2019-01-31T12:11:09+00:00

Each office 365 plans can support up to maximum of 300 users.

How soon can Cloud Storage service be activated after completion of signup and payment?2018-02-08T12:53:30+00:00

Net Onboard Cloud Storage can be ready within 30mins upon payment verification. However, the domain propagation delay shall be taken into consideration as well and this process will take 24-72hours as per specified by ICANN.

How soon can I get my SSL?2018-02-06T12:30:40+00:00

It will take 1 to 5 days depends on which SSL you are purchasing.

  • For Domain Validated SSL Certificate, you may receive the SSL within 24 hours after your domain name is validated and authenticated by GeoTrust.
  • For a fully authenticated certificate such as Power Server ID or True BusinessID certificate and it can take 3 to 5 days to be issued.

Note: The Certificate Authority (eg. Verisign) will require client to provide certain supporting document during the Domain & URL validation process before the SSL is assigned. Failure to produce the supporting document will cause failure of SSL acquisition.

How soon will I obtain the MailEnable license key?2019-01-03T17:51:41+00:00

Once your payment is cleared, you will receive the license key from us via email within 24-72 hours during office hours (Mon-Fri). If you do not receive any email notification from us after your payment, please contact our billing department as soon as possible to verify your payment.

How the process for me to get my payout?2019-01-31T10:28:41+00:00

All coins generate from the mining pool can be withdraw directly from individual account.

How will I know the IPS has blocked my traffic?2019-02-26T17:33:23+00:00

You can configure an email notification as alert upon of block of traffic.

I had just subscribe to one of your plan , but I decided to upgrade to another plan, does it possible?2019-01-31T12:22:16+00:00

Yes, it is possible. First you need to purchase another new plan, then we will schedule a downtime for you to backup your existing server before move it to a bigger scale container.

I lost my private key. Can I get my certificate reissued for a new one?2018-02-06T12:32:18+00:00

GeoTrust offer free reissues for the lifetime of every certificate issued. If you would like to have your certificate reissued, please generate a new CSR with the same details as the original and email to us. There is no cost for the reissue. If you have any questions, please contact our Support Team so that they may help you through this process.

I’m interested with one of the domain owned by your client and would like to purchase it. How shall I go about that?2018-02-06T15:06:32+00:00

Even though the domain is registered via Net Onboard, the ownership still belongs to our client. If you wish to purchase the respective domain, you shall contact the domain owner and liaise with them directly. FYI, we do not resell domain owned by our client.

If I buy from here is it going to be expensive or cheaper ?2018-02-22T15:19:45+00:00
If I need to fulfil Bank Negara Malaysia guideline can I go with this plan ?2019-01-31T17:47:26+00:00

We regret to inform that this is a multi tenanted environment while Bank Negara Malaysia strictly require on single tenanted environment.

If there’s something wrong with the product should I contact Net Onboard or Microsoft?2019-01-31T12:08:29+00:00

You just need to contact us directly and our support team will assist you through your problems without the hassle of contacting Microsoft yourself.

If there’s something wrong with the product should I contact this company or Google?2019-01-31T12:04:24+00:00

You just need to contact us directly and our support team will assist you through your problems without the hassle of contacting Google yourself.

If there’s something wrong with the product should I contact this company or Microsoft ?2018-02-22T15:19:24+00:00
In which region does your CDN available ?2018-12-28T18:03:15+00:00

Our CDN is available beyond 151 data centers around the world including Asia, China, North America, Latin America & the Caribbean, Europe, Oceania, Middle East and Africa.

In which way will you notify me ?2019-01-03T18:26:34+00:00

An email will send to you automatically upon any problems detected on your website.

In which way will you notify me ?2019-02-26T17:55:31+00:00

An email will send to you automatically upon any problems detected on your website.

Is ASP .NET is being supported under Business Cloud Hosting?2018-02-08T15:30:28+00:00

Unfortunately, Business Cloud Hosting doesn’t support ASP .NET as it’s being built under Linux Operating System. However, you may consider going for DIY Cloud Server or Dedicated Server with Virtualization with Windows Operating System to accommodate your ASP .NET application.

For more information, kindly contact our Sales Team at [email protected]

Is it possible to use my own domain name for the emails in G suite?2019-01-31T12:00:29+00:00

You will need to have a domain name for using emails in G suite. You can purchase a new domain from us if you are not having it. We will settle the rest for you.

Is it saver plans means that the quality of the hardware used is below the standard too ?2019-01-02T17:34:12+00:00

No worries as we never compromise on the quality of products and service to our value customers. Save more and be confidence with our products !

Is it the same tools that will be provide for us if I bought from Net Onboard ?2019-01-04T15:51:31+00:00

Absolutely. All the products and tools provided in the packages in the same with the official packages of Office 365.

Is my data fully protected under Net Onboard Cloud Storage?2018-02-08T12:54:36+00:00

Yes. Clustered Storage Server provides maximum data integrity & uptime availability with the enablement of 3 Levels Data Protection.

  • 1st level of data protection is enabled via Hardware RAID.
  • 2nd level of data protection is enabled via RAID 1 over Ethernet within Clustered Storage Server.
  • 3rd level of data protection is enabled via External Backup that store Daily, Weekly & Monthly backups.
Is my server secured to share the rack with other Net Onboard co-lo clients?2018-10-26T15:42:04+00:00

You will share the same rack with other Net Onboard’s Co-lo clients if you subscribe for a single server co-location, unless you subscribe to the full rack service.

However, you can be rest assured on the security wise that, the rack is remained locked all the time and no other co-lo client/visitor is allowed to access the rack without the knowledge of Net Onboard and DC technical staff. Each visit of client to DC will be accompanied by Net Onboard Technical Team. There are also CCTVs monitoring in the DC.

Is PHP is being supported under Business Cloud Hosting?2018-02-08T15:31:17+00:00

Yes, it does support PHP 5.x to 7.x

Is there a free trial for G Suite ?2019-01-31T12:00:55+00:00

Yes. We do provide a free 14 days trial for G suite but it’s only limited to registered corporate with supporting document to be submitted to us for verification purpose.

Is there a user limit for Net Onboard VPN?2019-01-31T18:34:11+00:00

Nope, our plan come with unlimited user support. However, you might need to upgrade to greater scale of server when the concurrent user grown beyond the support of hardware.

Is there any limitation on the file size that I can store in the Net Onboard Cloud Storage?2018-02-08T12:55:21+00:00

No. We do not limit the maximum file size. You can upload any size of file as long as the storage space that you subscribed to is adequate to accommodate your usage.

Is there any relationship between this company with Microsoft Azure?2018-02-22T15:20:07+00:00
Is there any restriction on the file type to be stored in the Net Onboard Cloud Storage?2018-02-08T12:55:50+00:00

No. You can upload any file type to the Cloud Storage.

Is warranty provided for the machine that I have bought?2019-01-31T10:32:22+00:00

Yes. Your new mining machine will have 180 days warranty under Net onboard from your day of purchase. We provides one-to-one replacement for your machine if there is any faulty during the warranty period.

The rules to register a .my Domain Name2018-02-06T15:11:02+00:00

FYI, .MY Domain was governed by .my Domain Registry. Some keywords has been reserved for special purpose and is not allowed to be used by the public within the domain name such as:

  • country or state names such as “Malaysia”, “Selangor”, etc
  • sensitive keywords to the main religions such as “Islam”, “Buddha”, “Hindu”, “Christianity”, etc.
  • “bank” or “finance company”
  • ‘By themselve’ means contain the country or state names itself can only be applied by the State or GOV. However, a domain
  • name with the combination of the state or country name is allowed.
  • eg: Selangor.com.my, Maybank.net.my (Not allow)
  • eg: Johorsystem.my, Publicbankadvance.com.my (Allow)

If you wish to use the reserved keywords as above, you will need to present the specific supporting documents approved by the relevant authority such as State authority, Minister of Finance (MOF) etc, and the domain registration is subject to .my Domain Registry final approval.

For details information, you may refer to http://domainregistry.my/choosingadomainname.php

The rules to register a Domain Name2018-02-06T15:13:16+00:00

A domain name can have max. 63 characters excluding the extensions (that’s the “www” and “com” thing).

Allowed characters:
alphabets, numbers and the hyphen ” – “.

Not allowed characters:
(“!,.#[email protected]_”)

Domain name is not case sensitive.
So “MYDOMAIN.com” and “mydomain.com” are just the same.

This server is multi tenanted or single tenanted ?2019-01-31T17:40:32+00:00

Servers on Saver plans, SSD Dedicated Server plans and Bigger Resources plans is multi tenanted. If you need a single tenanted environment, please contact our sales department for customisation.

What are the advantages of co-locating server at DC instead of at office premise?2018-10-26T15:48:48+00:00

Yes, you can host your server at your own office. However many have chosen to co-locate the server at DC for the following reasons:

i) Maximum Resource Availability

  • You can ensure that your site remains accessible to your customers at most time utilizing the DC Internet facilities, without draining your in-house internet resources.
  • You do not need to have a dedicated support standing by 24x7x365 just to monitor your server uptime. DC has it all for no extra cost.

ii) High Data Protection

  • Your important data are kept P&C at the Data Center with proper security and audited accessibility, resulting in the lower risk of internal or external data theft.
  • Multiple copies of data can be stored at different locations for maximum protection.

ii) Cost controlling

  • Co-location offers you more bandwidth at a much lower rate rather than running multiple T-1 lines to your office.
  • You do not need invest on powerful DC range equipment such as UPS, Genset, IDP architecture etc. just to serve your one or few servers in the office.
  • You only pay the minimum to enjoy the greatest network facilities as the cost has been leveraged with other co-location clients with the similar requirements of yours.

In short, it is a cost-effective solution for the long run. Talk to us and we will advise the suitable solution to upgrade your in-house server to the next level of performance and at the same time lower your operational cost.

What are the benefits of Cloud Server?2018-02-22T10:42:48+00:00

With Cloud Server, you enjoy the following benefits:

  • Meet your business requirement with the scalability feature.
  • Better Total Cost of Ownership (TCO) as you no longer need to purchase the hardware and worry on maintaining it.
  • Built-in Failover mechanism and high availability architecture that ensure business continuity.
  • Full flexibility & Control over the server with root access.
  • Hassle Free management with option to Managed Service subscription.
  • Run your application at optimum level with the optimized template.
  • Enablement as Disaster Recovery Site.
What are the benefits of Dedicated Server with Virtualization?2018-03-05T11:00:10+00:00

With Dedicated Server with Virtualization, you enjoy the following benefits:

  • 99.9% Network Uptime Guaranteed
  • 99.9% Power Uptime Guaranteed
  • 24x7x365 Physical Security by Video Surveillance & Security Guard Monitoring
  • 24x7x365 Dedicated Support by Certified Engineers via Mobile Phone for Emergency Recovery Purpose
  • 10Gbps + 10Gbps Anti DDOS Protection (Non Consistent Attack) as Complimentary
  • 100% Claimable under Operating Expense.
What are the benefits of Net Onboard Cloud Storage?2018-02-08T12:57:59+00:00

With Cloud Storage, you can enjoy these benefits:
1. Data Integrity – Data is safeguarded from natural or human-caused disasters, such a flooding, fire, theft, virus,  hardware damage and etc.
2. Mobility – You can access your data anytime, anywhere & any devices.
3. Data Sharing – Files stored in the Cloud Storage can be shared with public as well as limited group.
4. Free Backup – There are total 3 copies of backup (Daily/Weekly/Monthly) is made available free for Cloud Storage user whereby restoration is subject to charge.
5. Better Total Cost of Ownership (TCO) – You no longer need to purchase the hardware and worry on maintaining it.
6. Business Continuity – It’s being deployed under high availability architecture with built-in Failover Mechanism.
7. Scalability – Storage space can be upgraded whenever you need more space.

What are the facilities available in the Data Center?2018-02-22T15:36:33+00:00

DC Facilities:

  • ISP Class IDS, raised flooring
  • 24×7 Network Monitoring
  • CCTV, Biometric, Doorcard, Security Guard
  • Diesel Genset, Dual Power Source
  • Multiple Backbone & LAN Connectivity
What are the payment method available?2019-01-31T17:51:44+00:00

You may pay via offline payment method e.g. Cash/Cheque Deposit or even to pay online using your credit card or Paypal fund. We accept credit card payment via Paypal only. You may visit our payment page for our bank account details and other payment methods available.

What are the products included in Microsoft Office 365 ?2019-01-04T15:47:53+00:00

There are three different packages available which are Office 365 Business Essentials, Business and Business Premium. Please refer to our page Office 365 for more info.

What are the products includes in this G Suite packages?2019-01-31T10:39:15+00:00

This most basic of the G Suite plan contain Gmail, G Calendar, G Plus, G Hangouts Chat/Meet, G Docs, G Sheets, G Forms, G Slides, G Sites, G Drive, G Groups and G Administration Control.

What are the servers that Net Onboard provided ?2019-01-31T17:51:29+00:00

We have servers from various provider such as Dell, Super micro, Quanta. However it all depends on availability.

What are the services provided by Microsoft Azure?2018-02-08T17:43:47+00:00
What are the significance benefits of Bigger Resources Plans ?2019-01-02T17:21:51+00:00

Bigger Dedicated Server is designed to provide More CPU, More Ram & More Hard Disk Space when compared to the standard market plan which allowing you to achieve even more than you can imagine.

What happen if the machine that I bought broken?2019-01-31T10:27:00+00:00

Your machine will be replace one-to-one if it’s still under warranty period of 180 days, or else you will need to request a support service from us with charges.

What hypervisor does Net Onboard Cloud Server use?2018-02-22T10:53:07+00:00

We use Kernel-based Virtual Machine (KVM) for both Linux and Windows Cloud Server.

What is a Domain Name?2018-02-06T15:20:45+00:00

Think of a Domain Name as an address where people can find you on the Internet through your own Internet address (eg: www.yourname.com) One good very familiar example of domain name would be www.yahoo.com. All you need to do to go to www.yahoo.com is just to type in the domain name in the Internet Explorer address bar.

So, by registering a domain name, you will have an address on the internet where users can visit and view.

What is a VPN?2019-01-03T18:27:28+00:00

VPN is a service that allows you to connect to the internet via a server run by a VPN provider. All data traveling between your computer, phone or tablet, and this “VPN server” is securely encrypted.

What is Business Cloud Hosting?2018-02-08T15:21:40+00:00

Business Cloud Hosting is an easy, cost-effective way for business owner to host email, website & database professionally under the High Availability Cloud architecture environment. You can ensure that your web content & email communication to global audience running smoothly ALL the time at faster speed with addition of RAID 1 mirroring data protection.

The failover mechanism takes place behind the scene whenever an interruption occurs where you will not even notice the changes nor delay ensuring 100% continuity to your business.

What is Cloud Server?2018-02-22T10:36:20+00:00

Cloud server allow customization on dedicated server resources (e.g: vCPU, RAM, HDD & Dedicated Bandwidth) with built-in high availability architecture (HA) to achieve maximum service uptime thank to the enablement of failover mechanism – During the incident of hypervisor server failure, cloud server will be swing to the redundant hypervisor server to continue it operation.

Nevertheless, the hardware cost is covered by Net Onboard and client can concentrate on business instead of the managing the server with Managed Service Subscription. Additionally, the privilege of root access remains with client as where power on /off / restart can be carried out via the web GUI.

What is Cloud Storage?2018-03-05T10:34:33+00:00

Cloud storage simply means remote storage. With the enablement of Cloud Storage, you can now store your photos, documents & songs remotely instead of locally and enjoy the benefits of mobility / access your data anytime & anywhere.

You can also utilize Cloud Storage as external backup solution for your server and data.

What is cPanel License?2018-03-05T12:00:04+00:00

Cpanel is an ease-to-use software package that allows website owners quickly and easily run and maintain their servers and websites with ease under Linux environment without the need of in-depth technical knowledge on Linux.

We highly recommend Cpanel for client that go for Linux Cloud Server to ease up the administration task.

What is CPanel with WHM?2019-01-03T17:23:20+00:00

Cpanel is a web-based control panel for Linux which allow your customers to manage every single item of their site virtually. WHM saves you time and money by automating and streamlining tedious server management tasks, customization could be done on the control panel. Both are included if you purchase the Cpanel license.

What is Cpanel?2018-02-22T10:54:21+00:00

Cpanel is an ease-to-use software package that allows website owners quickly and easily run and maintain their servers and websites with ease under Linux environment without the need of in-depth technical knowledge on Linux.

We highly recommend Cpanel for client that go for Linux Cloud Server to ease up the administration task.

What is DDoS?2018-02-02T11:57:35+00:00

DDoS or Distributed denial-of-service attack is an attack in which multiple compromised computer systems attack a target, such as a server, website or other network resource, and cause a denial of service for users of the targeted resource.

What is Domain Forwarding?2018-02-06T15:28:39+00:00

Domain Forwarding service is built for client who already have an existing website and wish to forward the respective domain to specific link and etc. e.g: You have a domain A and would like to forward it to existing website will URL http://www.abc.com

You can get a FREE Domain Forwarding service when you purchase any Internic Domain Name with us, where the free domain forwarding is provided by the Domain Registrar as its best effort of availability.

What is Email Forwarding?2018-02-06T15:29:35+00:00

Email Forwarding is built for user that does not subscribe to any emailing services whereby they can configure the email message sent to the domain e.g: [email protected] and forward to free email such as yahoo, gmail and etc.

You can get a FREE Email Forwarding service when you purchase any Internic Domain Name with us, where the free email forwarding is provided by the Domain Registrar as its best effort of availability.

What is High Performance SSD package about?2018-03-05T11:00:56+00:00

Our Dedicated server with Virtualization SSD package is designed for better performance. The Max Throughput is 1200MB/s and server performance are 5x faster with SSD Storage. If you are planning to have a server with better speed especially to run a database server, this package is very suitable and shall be your first consideration.

What is IPS?2018-02-08T09:59:40+00:00

An Intrusion Prevention System (IPS) is a network security/threat prevention technology that examines network traffic flows to detect and prevent vulnerability exploits.

What is MailEnable?2018-03-05T12:01:24+00:00

MailEnable is a selection of Email Server platform provides Windows Mail Server software with features comparable to Microsoft Exchange. It provides powerful messaging services like Exchange ActiveSync, IMAP, SMTP, POP3 and collaboration tools such as calendaring (CalDAV), contacts (CardDAV), tasks and notes.

What is MailEnable?2019-01-03T17:38:55+00:00

MailEnable Enterprise Edition expands on the features of MailEnable Professional and is designed for organisations or ISP’s dealing with high volumes of mail, requiring greater control and flexibility over mail services. Enterprise Edition adds highly functional features such as remote administration, more advanced web mail and web administration, and database connectivity – giving you the power and control required for large-scale operations.

What is Managed DNS?2018-02-06T15:34:04+00:00

Managed DNS service allow client to manage the DNS records without having to setup their own DNS server.

You can get a FREE Managed service when you purchase any Internic Domain Name with us, where the free Managed DNS is provided by the Domain Registrar as its best efford of availability.

Otherwise, you may also subscribe for the Paid service provided and configured at Net Onboard server for RM30/year per domain. It is recommended that you maintain at least 2 party DNS services for where in the event if one DNS group failed the other group would still able to resolve properly. The only drawback is you need to maintain 2 groups of dns server. e.g: when you add additional A record, you will need to update both end.

What is Microsoft Azure ?2018-02-08T17:43:07+00:00
What is SSL Web Server Wildcard Certificate?2018-02-06T12:33:36+00:00

A SSL Web Server Wildcard Certificate is a single certificate, with a wildcard character in the domain name field. This allows the certificate to secure multiple sub domain names (hosts) within the same domain. For example, a wildcard certificate for *.domain.com, could be used for www.domain.com.

What is SSL? Why Do I need SSL?2018-02-06T12:35:03+00:00

The SSL (secure socket layer) protocol is the web standard for encrypting communications between users and web sites.

Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.

SSL provides businesses and consumers with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential.

WHY SSL?

If you are running e-commerce transaction or you have a web site that request for customers private & confidential information, it is strongly recommended that you installed SSL to your site.

In other words, to be a responsible web site owner, you shall have a SSL certificate in order to protect your customers info to be tapped or stolen via Internet.

What is the delivery time of customised server once my purchase has been made ?2019-01-31T17:53:28+00:00

The server delivery time is normally 3-5 working days, sometimes we might needs longer time if the specific hardware need to import from oversea. But rest assure it will not more than 10 working days.

What is the delivery time of your server once my purchase has been made ?2019-01-31T16:51:11+00:00

All plans purchased will be deliver within the same working day.However if you need to add on some additional software such as cPanel, Mailserver and etc, it will require additional one to two working days.

What is the difference between Cloud Server and Dedicated Server with Virtualization?2018-03-05T10:56:43+00:00

Cloud Server can be deployed in minutes and be scaled up whenever required. Whereas Dedicated Server that involve physical hardware placement required longer deployment time and you will lose the benefits of better total cost of ownership (TCO), High Availability (HA) & Failover mechanism.

What is the difference between Cloud Server and Dedicated Server with Virtualization?2018-03-05T10:47:14+00:00

Cloud Server can be deployed in minutes and be scaled up whenever required. Whereas Dedicated Server that involve physical hardware placement required longer deployment time and you will lose the benefits of better total cost of ownership (TCO), High Availability (HA) & Failover mechanism.

What is the different of Microsoft Azure and this company cloud service ?2018-02-22T15:20:18+00:00
What is the IPS rules that Net Onboard used ?2019-02-26T17:32:14+00:00

Our IPS rules is based on Cisco Snort.

What is the minimum subcription period for WAF ?2019-01-31T18:23:49+00:00

One month.

What is the performance improvement I can expect after activating CDN?2019-01-31T18:15:42+00:00

In optimised cases, you might be able to achieve 2-3 times faster.

What is the requirement to purchase a SSL?2018-10-22T17:18:52+00:00

In order to implement the SSL Cert, below are the requirements:

1. Your website has to be online for at least 24hours without broken link(s) and construction page(s)
2. SSL issuer will verify whether you are qualified for the SSL Cert (e.g: ensure that the content hosted in your site is genuine).
3. You need to have a dedicated IP for installation of SSL. (Dedicated IP is RM100/yr per IP if your site is hosted by us)

As to know which SSL to be chosen, you will need to determine:

1. The encryption level required. (e.g: 128 bits, 256 bits and etc)
2. Whether you need to install to the entire domain or only a single subdomain.
3. To know more on the SSL Certificates offered by us, kindly refer to:

http://www.netonboard.com/security/ssl-certificates/

Kindly let us know for which package that you are interested and what is the domain that you want to install this package. After that you are ready to place your order.

What is the SLA for this plan ?2019-01-31T17:50:57+00:00

We guarantee on 99.9% uptime on server hardware and network.

What is the Support Coverage when I purchase Cloud Server?2018-02-22T10:56:22+00:00

Cloud Server is built with the concept as where full accessibility & server management is granted to the client, which known as Unmanaged Service. Typically, unmanaged service is suitable for IT professional who has sound technical knowledge on server administrating and managing role.

In addition, we do offer Managed Service as an optional item for client who has limited technical knowledge and may require Net Onboard technical team of certified professionals to help manage and administer the server on their behalf, starting from as low as RM100/mth.

In a nutshell, Cloud Server can be either Unmanaged or Managed Service.

1. Unmanaged Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Self Managed by client

2. Managed Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Advisory, Deployment, Configuration, Optimizing, Security Update, Patches Update & Troubleshooting excluding Application Programming/Coding Support.

What is the Support Coverage when I purchase Dedicated Server with Virtualization?2018-02-08T12:03:44+00:00

Dedicated Server with Virtualization is built with the concept as where full accessibility & server management is granted to the client, which known as Unmanaged Service. Typically, unmanaged service is suitable for IT professional who has sound technical knowledge on server administrating and managing role.

In addition, we do offer Managed Service as an optional item for client who has limited technical knowledge and may require Net Onboard technical team of certified professionals to help manage and administer the server on their behalf, starting from as low as RM100/mth.

In a nutshell, Dedicated Server with Virtualization can be either Unmanaged or Managed Service.

1. Unmanaged Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Self Managed by client

2. Managed Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Advisory, Deployment, Configuration, Optimizing, Security Update, Patches Update & Troubleshooting excluding Application Programming/Coding Support.

What is the uptime Guarantee for Business Cloud Hosting?2018-02-08T15:24:46+00:00

Hardware & Network Uptime Guarantee for Business Cloud Hosting is 99.9%.

What is True Site?2018-02-06T12:37:40+00:00

True Site provides a simple way for your customers to view your validated organization information via a trusted third party.

True Site will increase transactions and revenue by giving your customers the confidence and assurance to trust the identity of your web site.

What is Web Application Firewall?2019-01-31T18:19:48+00:00

A web application firewall (WAF) filters, monitors, and blocks HTTP traffic to and from a web application.

What platform that Net Onboard Cloud Server use?2018-02-22T10:57:10+00:00

Cloud Server is deployed under Proxmox VE – a complete virtualization management solution for servers. It is based on the leading Kernel-based Virtual Machine (KVM) hypervisor and OpenVZ, the best alternative to organizations looking for better total cost of ownership (TCO) and no vendor lock-in

What platform that Net Onboard Dedicated Server with Virtualization use?2018-02-08T12:04:43+00:00

Dedicated Server with Virtualization is deployed under Proxmox VE – a complete virtualization management solution for servers.
It is based on the leading Kernel-based Virtual Machine (KVM) hypervisor and OpenVZ, the best alternative to organizations looking for better total cost of ownership (TCO) and no vendor lock-in.

What shall I take into consideration when purchasing the server chassis or server railing kits?2018-10-26T15:52:49+00:00

Standard Rack come with 800mm-900mm depth. If you have longer depth, you need to go for extra depth server rack that can accommodate up to 1000mm. Therefore, if you have a longer depth server, kindly make arrangement with the Sales Team before the deployment.

What should I do after receiving the Web Vulnerability Scanner report ?2019-02-26T17:49:33+00:00

You may contact our support to assists you further by utilising your managed support credit.

What should I do if I’m not able to setup G suite by my own, would Net Onboard help me ?2019-01-31T12:06:32+00:00

Sure, we will assist you whether by remote online support or you can just walk in to our office during our normal office hours.

What should I do with my private key?2018-02-06T12:38:28+00:00

A private key is generated on your server when you generate your CSR. On Windows servers the private key is contained in the ‘Pending Request’. As the name implies, the private key is indeed private and therefore should never be publicly available. You must use the exact same private key with your certificate when you install the certificate files we issue to you. If the private key is deleted or lost then the certificate will not work. Therefore, make sure to keep your private key in a safe place. If you are using a Windows server, make sure not to delete your ‘Pending Request’.

What will happen if Aims Data Centre is under disaster mode?2018-02-08T13:03:04+00:00

For disaster recovery purpose, we do have an offsite backup option located under Patimas Data Centre – Technology Park Malaysia.

You may contact our Sales Team for the custom needs.

What will happen if there is a hardware failure in my server?2019-01-31T17:54:42+00:00

Upon diagnosis confirmation of hardware failure. We will replace your server within 8 hours.

What’s the different of this compare to penetration test ?2019-02-26T17:50:29+00:00

Web Vulnerability Scanner help you to discover any vulnerability exist in your website without any actual damage. However penetration test will execute real attacks to your site which might result in serious damage to your site.

When can I renew my certificate?2018-02-06T12:40:19+00:00

You may renew your SSL Certificate up to 90 days early to avoid lapsed certificates. GeoTrust will add the remaining time on your current certificate (up to 90 days) onto your new certificate’s validity period.

When will the scanning take place ?2019-02-26T17:48:18+00:00

Normally we will executed scanning process by the end of month. Scanning report will be deliver to you after completion.

Where is Net Onboard Cloud Storage located?2018-02-08T13:09:53+00:00

Currently the Cloud Storage is located under Aims Data Centre – Menara Aik Hua.

Where is your server hosted ?2019-01-31T16:41:42+00:00

Our servers is hosted at 4 world class tier 3 data center which is CJ1 Center Cyberjaya, CX2 Cyberjaya, Menara Aims Kuala Lumpur and Equinix SG1 Singapore.

Where is your servers located ?2018-03-05T11:05:02+00:00

There are 4 data centers that we host for our servers including:

  • AIMS Menara Aik Hua, Kuala Lumpur
  • CX2, Cyberjaya
  • CJ1, Cyberjaya
  • Equinix, Singapore
Where is your servers located?2018-03-05T10:46:27+00:00

There are 4 data centers that we host for our servers including:

  • AIMS Menara Aik Hua, Kuala Lumpur
  • CX2, Cyberjaya
  • CJ1, Cyberjaya
  • Equinix, Singapore
Which are the available Data Centers?2018-10-26T15:54:00+00:00

You have the selection to host your server at Data Center mentioned below based on availability of racks:

  • Aims DC, Menara Aik Hua, KL.
  • CJ 1, Cyberjaya
  • CX 2, Cyberjaya
  • SG1/2, Equinix Singapore
Which Domain Extension I can register?2018-02-06T15:25:52+00:00

Currently, we provide the registration of:

Internic Domain: .com, .org, .net, .info, .biz, .name, .mobi, .asia, .cc, .tv, .bz, .ws
Malaysia Domain: .my, .com.my, .org.my, .net.my, .name.my, .edu.my, .gov.my

Other Countries Domain: Singapore, United States, Taiwan, China, Australia, Philippines, United Kingdom, Hong Kong, New Zealand, Japan, Europe, IDN Level Domain Names (Simplified or Traditional Chinese) and more…

.us,
.tw, .com.tw, .org.tw, .idv.tw
.ph, .com.ph, .net.ph, .org.ph
.com.sg, .sg,
.co.uk, .org.uk, .me.uk
.hk
.co.nz, .net.nz, .org.nz
.com.au, .net.au, .org.au
.in, .net.in, .jp, .eu, 中文名.com

more..

Check out our domain registration page for the range of domain extension and the pricing:
http://www.netonboard.com/hosting/domain/pricing.html

If you wish to register some other country level domains which are not listed above, kindly email to us at Submit a Ticket stating which country level domain you wish to enquire.

Note: Most of the country level domain name require valid document to prove the legal presence of the registrant. Therefore, please ensure that you have the registered presence in the country before you apply for the country level domain.

Who is your upstream provider?2018-02-22T15:36:10+00:00
  • Tata Communication
  • PCCW Global
  • Hutchison Global Communications
  • Global Transit Communications
  • Extreme Broadband
  • Pacnet Global Ltd
  • Vocus Communications
  • Starhub
Who shall use Business Cloud Hosting?2018-02-08T15:22:37+00:00

Business cloud hosting is best suits to corporations & enterprises with less than 50 emails accounts & approximate 1GB space for each mailbox and are looking for a 24/7 guarantee online service and 99.9% network uptime.

The web site shall be currently utilizing a fairly low amount of traffic and suitable to be hosted under shared hosting environment.

Who should buy Cloud Server?2018-02-22T10:58:17+00:00
  • If you wish to focus on the business rather than technical issue.
  • If you wish to efficiently invest on IT Infrastructure.
  • If service up time is your main concern.
  • If your data is highly sensitive and need to run in secured environment.
  • If you need to install custom application.
  • If you need offsite storage space for Disaster Recovery purpose.
  • If your business is constantly growing along with your application needs.
Who should buy Cloud Storage?2018-02-08T13:12:18+00:00
  • If you can’t afford to lose your data.
  • If you need a proper managed location to store your data.
  • If you need automated backup with no vendor lock-in.
  • If you wish to eliminate the human interaction on the backup process for cost saving or data leak out prevention.
  • If you wish to have a scalable & reliable storage solution without the concern of technical management.
  • If your data requirement for your business is rapidly growing.
  • If you need a file sharing environment globally or out of your office environment.
Who should buy Dedicated Server with Virtualization?2018-02-08T12:06:27+00:00

If you wish to focus on the business rather than technical issue.

  • If you wish to efficiently invest on IT Infrastructure.
  • If service up time is your main concern.
  • If your data is highly sensitive and need to run in secured environment.
  • If you need to install custom application.
  • If you need offsite storage space for Disaster Recovery purpose.
  • If your business is constantly growing along with your application needs.
Who will needs a WAF ?2019-01-31T18:26:51+00:00

Whoever have a dynamic website should get WAF to protect your site.

Why do I go for GeoTrust SSL?2018-02-06T12:43:03+00:00
  • Highly trusted and highly credible SSL Certificates
  • Single certificate install – no chained installation
  • Free self-service reissues for the lifetime of the certificate
  • Compatible with 99%+ of all browsers and webservers
  • Warranty
  • Fully supported by GeoTrust Rapid Response Team – tel, email and web
  • Strong 128 / 256 bit SSL encryption
  • Free reissuance for the life of the certificate
  • Enhance the confidence of your customers through the Internationally recognized GeoTrust brands
  • GeoTrust is a highly respected and long-time established WebTrust compliant Certification Authority
  • GeoTrust owns its own root certificate – its root is already trusted and present in all popular browsers
  • GeoTrust is the 2nd largest Certification Authority in the world
Why do I need CDN for my website ?2018-12-28T18:01:44+00:00

A CDN allows for the faster delivery of elements needed for loading Internet content including HTML pages, javascript files, stylesheets, images, and videos. Using CDN for your website can reduce bandwidth costs, improving page load times and increasing global availability of content.

Why it requires Domain Validation Process before SSL is issued?2018-02-06T12:43:52+00:00

SSL Certificates are not only used for encryption, but it also shows that a Certificate Authority has verified your company. In this way, the certificate also works as verification of your business.

Before a certificate is issued, Certificate Authority (eg. Symantec) will verify the organizational details of the entity that applied for the certificate. Through this vetting process, it builds confidence in your customers and make the Internet a safer place for everyone.

Why shall I purchase software resell from Net Onboard?2019-01-03T17:56:28+00:00

Well, firstly we are Genuine Reseller for the software we resell.
Secondly, we, as a reseller, sell the software at Discounted Rate!
You will get the same software, same support but at a lower price when purchase from us.

Why should I choose Net Onboard to subscribe to G Suite service?2019-01-31T12:03:32+00:00

We provide local support services for you which is more easier while your payment can be done in RM without the hassle of any wired transfer process.

Why should I choose Net Onboard to subscribe to Microsoft Office 3652019-01-31T12:09:42+00:00

Net Onboard is an accredited authorized reseller of Office 365. We provide local support services for you which is more easier while your payment can be done in RM without the hassle of any wired transfer process.

Why should I choose this this company to subscribe to Microsoft Azure service?2018-02-22T15:19:35+00:00
Why should I get Bigger Resources Plans ?2019-01-02T17:19:00+00:00

Bigger Resources designed for those businesses that require more resources in every aspect as to handle their overwhelming customers while keeping their site performance in a tiptop condition.

Why should I get saver plans ?2019-01-31T12:14:05+00:00

Our saver plans is specially designed to help your business growth by saving your money, allowing you to expand your business without burden and hassle free.

Why should I sign up cloud mining with this company?2019-01-31T10:35:44+00:00

Net onboard has been around in IT industry since 2001 with over 8000 clients around the world with proven track record .

Why the price of single tenanted dedicated server is more expensive compare to this plan ?2019-01-31T17:42:16+00:00

This is because on single tenant, power consumption, rack space and hardware cost is all bear by a single customer. In multi tenanted environment, it can enjoy the benefit of cost of averaging.

Will VPN helps to connects my server located at Net Onboard data center securely ?2019-01-31T18:35:05+00:00

Yes. VPN allow remote users in your businesses to access all your confidential corporate applications and resources securely in your server located our data center

Will WAF affect my web perfomance ?2019-04-17T11:53:16+00:00

No worries. The performance impact is insignificant.

Will you reject my domain registration?2018-02-06T15:27:33+00:00

At most time, we will process all the domain registration order placed by clients. However, we do reserve the right to reject certain domain name which sound illegal, threatening, malicious etc, In the event that your domain is rejected, and there isn’t any registration being carried out yet, full refund on domain fee will be provided.

Would you charge based on the usage of bandwidth data transfer ?2019-02-26T10:54:32+00:00

We will not surprise you with any hidden cost or unexpected fees. We do not charge by amount of data transmitted. Feel free to speak to us for volume discount.

Would you charge based on the usage of bandwidth data transfer ?2019-02-26T17:57:59+00:00

We will not surprise you with any hidden cost or unexpected fees. We do not charged by amount of data transmitted. Feel free to speak to us for volume discount.

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