Our Contact Details

  • Net Onboard Sdn Bhd (796213-D)
    26-4 & 26-5, Prima Bizwalk Business Park,

    Jalan Tasik Prima 6/2,
    Taman Tasik Prima,
    47150 Puchong,
    Selangor Darul Ehsan,
    Malaysia

  • Service Tax ID: B16-1808-32100223

  • Monday – Friday: 09:30 AM – 18:30 PM (GMT+8)

  • Sales: +6018 372 8818

  • Tel: +603 8230 6688

  • Fax: +603 8230 6677

  • Sales Department:  sales@netonboard.com
    Billing Department:  billing@netonboard.com
    Support Department:  support@netonboard.com

  • Submit Ticket: www.supportchain.com

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Technical Support Workflow

Emergency Case
e.g. :
  • Server Down
  • Website Down
  • Network Down

All Time:

Response Time: 0.5 hours

In Case of Emergency,
Please Contact
*Note:
If can't get through the line, please sms to standby support on duty.
Submit Support Ticket at
wwww.supportchain.com
or
Email to

support@netonboard.com
*Note:
Kindly provide the Ticket ID to standby support on duty.

You shall receive
an email with Ticket ID.

Non Emergency Case
e.g. :
  • Billing Enquiry
  • Sales Enquiry
  • Other Support Enquiry

During Office Hour:

Response Time: 2.0 hours

Non Office Hour / Public Holiday:

Response Time: 12.0 hours

Submit Support Ticket at
wwww.supportchain.com
or
Email to

support@netonboard.com
*Note:
Kindly provide the Ticket ID to standby support on duty.

You shall receive
an email with Ticket ID.