3.1 We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
3.2 You shall be responsible for making back-up files in connection with the use of the services by yourself. You may reinstate files which are automatically archived by us upon request for a minimal fee; however, we do not guarantee the existence, accuracy, or regularity of its backup services. The accuracy and quality of backup processes provided by 3rd party software, such as the individual 3rd party control panels, is not guaranteed by us.
3.3 You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.
3.4 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.
3.4.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorize or permit any other person to do so.
3.4.2 You will not post, link to or transmit:
a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, blasphemous, profane or otherwise objectionable in any way.
b) Any material containing a virus or other hostile computer program.
c) Any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
d) Pornographic material will not be allowed.
3.4.3 We reserve the right to reject any hosting application:
a) if the domain name looks sensitive, unlawful, threatening, abusive, malicious, defamatory, obscene, blasphemous, profane or otherwise objectionable in any way, unless legal supporting documents are provided to prove the validity and integrity of the services requested.
b) if the applicant detail looks ambiguous, untrue or incomplete, unless supporting documents are provided to prove the validity and integrity of the applicant.
3.4.4 A Virtual Server must be shared with other users and thus, we must limit how much of the CPU, memory, disk I/O, disk space and database use can be used by any one account on a shared server. We have a strict policy regarding use of system resources in our Shared Virtual Servers (including the Bulk Reseller servers) to ensure fairness:
|Hosting Plans/Email Features||10GB Starter, 300GB Advanced,|
Mini 100GB, Business 300GB
|Business Cloud Hosting|
|Max incoming email size||10MB||20MB|
|Max outgoing email size||10MB||20MB|
|Max recipients per email|
(including CC and BCC)
|Max incoming email size||10MB||20MB|
|Max email per hour per domain||100||100|
3.4.5 One hosting plan is allowed to host one domain name only unless stated support for add on domain. You shall not use/share any part of your hosting space/service ie. sub domain/sub directory to another party. We shall have the right to suspend or terminate any or all the services provided to you at any time for any reason, generally without notice.
3.4.6 Any web application that has more than 45 concurrent MySQL access will be considered as heavy usage and is not allowed to host under our shared hosting. We shall have the right to suspend or terminate the site. You may go for Semi Dedicated hosting option.
3.4.7 You are not allowed to run Torrent/IRC/Chat application or any kind of programs or web sites that consume a lot of server resources under our shared hosting environment. You may go for Semi Dedicated hosting option.
3.4.8 Streaming media such as wmv, rm, mp3 or any similar media files are strictly not allowed to be hosted for the purpose of illegal redistribution, publishing, sharing or reselling. You are allowed to host the streaming media for commercial / product showcase provided the server performance will not be degraded due to the mentioned files under 300GB Advanced Plan.
– Concurrent Download of not more than 3 users simultaneously shall work well under 300GB Advanced Plan.
– If you have more than 3 Concurrent Download of Streaming media, you shall go for Virtual Dedicated Server or Server Co-Location with Dedicated Bandwidth.
3.5 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorized use of your account or breach of security, including loss, theft or unauthorized disclosure of your password or other security information.
3.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
3.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and a secure manner.
3.8 Spamming / Mass mailing is strictly not allowed in our shared hosting environment. Sending huge volume of emails can impact the server performance. Therefore we limit the amount of e-mail allowed on our shared hosting servers (including the bulk reseller servers) to not more than 200 outgoing e-mails per hour per domain. Any account which is found to involve in spamming activity will be suspended immediately without prior notice.
3.9 You agree to use only properly licensed third party software in connection with the use of the services.
3.10 While we will use every reasonable endeavor to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorized users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
3.11 We shall not be held liable for the content put in your Web Site. Any information you provide to the visitors of your Web Site is at your own risk.
3.12 Your Web Site would be hosted by us for one year, starting from the day your account is activated. Should you wish to continue with our service, confirmation with us should be made prior to the ending of the service.
3.13 Should you require the change of hosting platform or change of domain for existing hosting account from one to another, there shall be processing charges apply, exclude any domain registration fee/additional service charges that may incur; provided the change request is accepted and allowed by us.
3.14 The services are provided to you on an “AS IS” basis and without warranty of any kind. Shall there be any services upgrade/downgrade or pricing adjustment from time to time, existing customer will not be affected and shall follow the services/pricing mentioned at the time your account is activated within the one year subscription period. Upon renewal, the customers are bond to new services/allocations/rules introduced which applicable to the package subscribed.
3.15 In the event that you refuse to move to alternative hosting solution i.e. vps, dedicated hosting when advise, we reserve the right to suspend and terminate the services provided. No refund will be provided.
3.16 In the event where no payment or proof of payment has been made, the hosting account will be deleted from our server 15 days after the hosting expiry date.
3.17 The Services will be provided/reactivated to you after full payment is received. Hosting Refund request is accepted only if the request is made within the specified money back guarantee duration if there is any. Renewal fee or any payment made via Western Union is not refundable. The fund will be reserved for next item purchase.