Frequently Ask Question
Cpanel license is currently not sold separately, you may only get it as an add on option through subscribing to our server packages with Linux as your operating system.
Generally the person who purchase this plan are not allowed to visit our data center. But in case you need to do so, you can apply a request from us.
Yes. You have full root-level access to the Dedicated Server with Virtualization to perform any software or program installation as long as the software is legal.
Yes. Each Cloud Server comes with one (1) IP as standard, additional IP addresses can be purchased at RM5/month.
No. There is no resources upgrade option available with Dedicated Server With Virtualization as all the server comes in a standard package.
However, you may check the next standard package with higher resources or customization is needed in order to cater your new requirement.
As to do so, you can contact Net Onboard Sales / Billing Team as to assist you on the required resources upgrade.
Yes. You can reboot your Dedicated Server with Virtualization via the Web GUI with a single click on the Reset button.
Unfortunately no. If you need a more advance servers, have a look for others available plans or please contact our sales department for customisation.
Yes. You will be given Web GUI access as to manage your Dedicated Server with Virtualization. Task like server Power On / Off / Restart as well as root level access to Console Interface can be done via the Web GUI.
As part of our package, Net Onboard Provision Team patched the OS before deliver to the client. As for future update and patches as well as managing of the server, client has the option to go for 24×7 Managed Service at RM150/month or conduct the activities by themselves with unmanaged condition.
Dedicated Server with Virtualization is not designed for high availability with failover mechanism as like Cloud Server. Therefore, you may consider to subscribe with another Cloud Storage server in order to perform data backup.
Following are the available backup options:
1. Cloud Storage Backup (External Backup)
You can utilize cloud storage for content backup and usually we will need to configure the backup script to utilize the FTP access to transfer the backup file to external storage. We recommend backup being done for important content (e.g: Web Files & Database).
No. We do not limit you on the number of domains hosted under your Dedicated Server with Virtualization. You can host as many as you wish as long as the resources of server is enough.
Yes. We do provide a free 7 days trial but it’s only limited to registered corporate with supporting document to be submitted to us for verification purpose.
We are currently in the midst of applying for auto debit facilities, if you are interested for this, kindly contact our billing department so we will inform you once our facilities is available.
We regret to inform that this plan is not cover with money back guarantee.
You may just log on to our Online Billing System to place your order online. After that you may proceed with the payment according to your preferred payment method and to send us to payment receipt via fax or email after that. Your order will be processed after we receive the payment notification from you.
Net Onboard provide professional consultation and advisory for free. With our experienced technical specialist, we are here to listen to your requirement and provide the best suit solution in order to fit your server deployment objective.
You may drop us an email to our Sales Team at [email protected] or call 603 2058 4799 for more information.
Dedicated Server with Virtualization is a different plan that shall be purchased separately. There is no direct upgrade from Shared Hosting account to Dedicated Server with Virtualization. However, you can discuss with Net Onboard Support Team on how to migrate your Web Content and DB to Dedicated Sever with Virtualization and this service is free
The delivery time for Dedicated Server with Virtualization is within 24 hours after payment verified for Dedicated Server with Virtualization without add-on items or additional service deployment.
As for client that subscribed to add-on items such as Cpanel/WebSitePanel/Additional Service Deployment, the typical delivery time will be 1-3 working days after payment verified.
For customized Dedicated Server with Virtualization which need back to back order, the delivery time will be up to 3-5 working days after payment verified.
Once your payment is cleared, you will receive the license key from us via email within 24-72 hours during office hours (Mon-Fri). If you do not receive any email notification from us after your payment, please contact our billing department as soon as possible to verify your payment.
Yes, it is possible. First you need to purchase another new plan, then we will schedule a downtime for you to backup your existing server before move it to a bigger scale container.
We regret to inform that this is a multi tenanted environment while Bank Negara Malaysia strictly require on single tenanted environment.
An email will send to you automatically upon any problems detected on your website.
No worries as we never compromise on the quality of products and service to our value customers. Save more and be confidence with our products !
Servers on Saver plans, SSD Dedicated Server plans and Bigger Resources plans is multi tenanted. If you need a single tenanted environment, please contact our sales department for customisation.
With Dedicated Server with Virtualization, you enjoy the following benefits:
- 99.9% Network Uptime Guaranteed
- 99.9% Power Uptime Guaranteed
- 24x7x365 Physical Security by Video Surveillance & Security Guard Monitoring
- 24x7x365 Dedicated Support by Certified Engineers via Mobile Phone for Emergency Recovery Purpose
- 10Gbps + 10Gbps Anti DDOS Protection (Non Consistent Attack) as Complimentary
- 100% Claimable under Operating Expense.
You may pay via offline payment method e.g. Cash/Cheque Deposit or even to pay online using your credit card or Paypal fund. We accept credit card payment via Paypal only. You may visit our payment page for our bank account details and other payment methods available.
We have servers from various provider such as Dell, Super micro, Quanta. However it all depends on availability.
Bigger Dedicated Server is designed to provide More CPU, More Ram & More Hard Disk Space when compared to the standard market plan which allowing you to achieve even more than you can imagine.
Cpanel is a web-based control panel for Linux which allow your customers to manage every single item of their site virtually. WHM saves you time and money by automating and streamlining tedious server management tasks, customization could be done on the control panel. Both are included if you purchase the Cpanel license.
Our Dedicated server with Virtualization SSD package is designed for better performance. The Max Throughput is 1200MB/s and server performance are 5x faster with SSD Storage. If you are planning to have a server with better speed especially to run a database server, this package is very suitable and shall be your first consideration.
MailEnable Enterprise Edition expands on the features of MailEnable Professional and is designed for organisations or ISP’s dealing with high volumes of mail, requiring greater control and flexibility over mail services. Enterprise Edition adds highly functional features such as remote administration, more advanced web mail and web administration, and database connectivity – giving you the power and control required for large-scale operations.
The server delivery time is normally 3-5 working days, sometimes we might needs longer time if the specific hardware need to import from oversea. But rest assure it will not more than 10 working days.
All plans purchased will be deliver within the same working day.However if you need to add on some additional software such as cPanel, Mailserver and etc, it will require additional one to two working days.
Cloud Server can be deployed in minutes and be scaled up whenever required. Whereas Dedicated Server that involve physical hardware placement required longer deployment time and you will lose the benefits of better total cost of ownership (TCO), High Availability (HA) & Failover mechanism.
We guarantee on 99.9% uptime on server hardware and network.
Dedicated Server with Virtualization is built with the concept as where full accessibility & server management is granted to the client, which known as Unmanaged Service. Typically, unmanaged service is suitable for IT professional who has sound technical knowledge on server administrating and managing role.
In addition, we do offer Managed Service as an optional item for client who has limited technical knowledge and may require Net Onboard technical team of certified professionals to help manage and administer the server on their behalf, starting from as low as RM100/mth.
In a nutshell, Dedicated Server with Virtualization can be either Unmanaged or Managed Service.
1. Unmanaged Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Self Managed by client
2. Managed Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Advisory, Deployment, Configuration, Optimizing, Security Update, Patches Update & Troubleshooting excluding Application Programming/Coding Support.
Dedicated Server with Virtualization is deployed under Proxmox VE – a complete virtualization management solution for servers.
It is based on the leading Kernel-based Virtual Machine (KVM) hypervisor and OpenVZ, the best alternative to organizations looking for better total cost of ownership (TCO) and no vendor lock-in.
Upon diagnosis confirmation of hardware failure. We will replace your server within 8 hours.
Our servers is hosted at 4 world class tier 3 data center which is CJ1 Center Cyberjaya, CX2 Cyberjaya, Menara Aims Kuala Lumpur and Equinix SG1 Singapore.
There are 4 data centers that we host for our servers including:
- AIMS Menara Aik Hua, Kuala Lumpur
- CX2, Cyberjaya
- CJ1, Cyberjaya
- Equinix, Singapore
If you wish to focus on the business rather than technical issue.
- If you wish to efficiently invest on IT Infrastructure.
- If service up time is your main concern.
- If your data is highly sensitive and need to run in secured environment.
- If you need to install custom application.
- If you need offsite storage space for Disaster Recovery purpose.
- If your business is constantly growing along with your application needs.
Well, firstly we are Genuine Reseller for the software we resell.
Secondly, we, as a reseller, sell the software at Discounted Rate!
You will get the same software, same support but at a lower price when purchase from us.
Bigger Resources designed for those businesses that require more resources in every aspect as to handle their overwhelming customers while keeping their site performance in a tiptop condition.
Our saver plans is specially designed to help your business growth by saving your money, allowing you to expand your business without burden and hassle free.
This is because on single tenant, power consumption, rack space and hardware cost is all bear by a single customer. In multi tenanted environment, it can enjoy the benefit of cost of averaging.
We will not surprise you with any hidden cost or unexpected fees. We do not charge by amount of data transmitted. Feel free to speak to us for volume discount.