Customer Support Executive

Responsibilities:

• The job involves handle of customers’ enquiries on company products & services.
• Make indoor presentations and demonstrations to key customers.
• Provide positive customer experience with each customer interaction.
• Provide 1st level customer support via Helpdesk & Ticketing system.
• Assist & coordinate with 2nd & 3rd level technical support team on handling of daily task.
• Service or extend sales opportunities with existing clients.
• Perform research, documentation, reporting and update to knowledge based system.

Requirements:

• Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Required skill(s): Excellent communication skills in English (both written & verbal).
• Required language(s): English, Chinese, Bahasa Malaysia.
• Preferably Chinese Female candidates enjoy communicating with people and with pleasant personality.
• Applicants must be willing to work in Puchong, Selangor.
• Normal Office Hour or Flexibility on shift work.
• Preferably can start work immediately.
• Fresh graduates are encouraged to apply.
• Full-Time position(s) available.

Please email your detail resume to hr@netonboard.com

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