| 1. How is the Web Hosting service charged? |
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The fee of Web Hosting service is charged on an annual basis and the billing date is
effective from the date of service activation that is the date the domain/hosting is setup.
| 2. Can I subscribe for less than 1 year i.e. 6 month subscription? |
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No. Our minimum subscription period for shared web hosting plan is 1 year.
| 3. Are the prices in web hosting plans inclusive of the domain name registration fee? |
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No. The web hosting fee listed does not include domain registration fee.
However, you can register a .com/.net/.org/.info/.biz/.us domain domain name at only
RM50/year. For other domain name extension, please visit here.
For more details on Web Hosting Fee, please click here.
| 4. What is the price for Domain Name registration only? |
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Please visit here for our Domain Name Pricing.
| 5. What are the payment methods? |
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You may pay via any of the following payment method:-
i) Direct Cash/Cheque Deposit
ii) Internet Funds Transfer
iii) Cheque Postal (recommended Registered or PosLaju or Courier)
iv) Western Union
v) TT wire transfer
vi) Credit card (via Paypal only)
Please click here to check out our payment method. For more information,
please contact us at billing@netonboard.com
| 6. I have just made the payment, what shall I do next? |
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Kindly inform us the payment made either by:
1) Fax the bankin
receipt to us at +603-80624955
or
2) Printscreen / Scan the
transaction detail, save into JPEG
picture format and email to us at
billing@netonboard.com
Note:
Registration will only be carried out after notification
of payment is received either by fax or email.
| 7. Can you renew/activate my expired service prior to receiving my renewal payment? |
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Sorry but no. We can only carried out the registration / renewal
after full payment is
received.
For cheque payment, your order will be processed after
the cheque is cleared. If you wish to have immediate
service activation such as SMS Credit topup, kindly
arrange for a hard cash deposit via ATM machine or bank
counter.
| 8. I have made the payment, can I just call up your office to inform on the payment made without providing payment receipt? |
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Sorry but we still require you to provide us a copy of payment receipt either by fax or email for payment verification before
we can proceed with your order. We are unable to proceed further without any payment receipt. We hope for your understanding that
it will be time consuming and difficult to identify the payor for each payment made by customer without payment slip especially
when there are a few typical amount transactions in the same day.
| 9. I do not have a fax machine/scanner, how do I send the receipt to you? |
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You can use a digital camera to capture a clear screenshot of payment receipt and to save into JPEG picture file format. After that please email the receipt
to us.
| 10. I have lost my payment receipt, what shall I do? |
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In this case, please call/email to us stating your cheque number, amount paid, bank in date & time, bank branch location.
We will try to check for your transaction which might require few days for verification. Only if we are able to
trace any unclaimed transaction, we will proceed with your order.
| 11. Can I request for a posted receipt to my office? |
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All our sales orders, official invoices and receipts are available online in the Ordering System. You may just
login to your account to obtain the softcopy yourself. A posted receipt request is subject to RM10 postage fee.
| 12. I have made the payment but I forgot to fax or email the receipt to you. Will you process my order automatically? |
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Unfortunately no because we do not know on the payment made until being informed from your end.
Therefore, please remember to mention your OrderID, Domain name/Payment purpose, Contact person & Telephone
number in the fax or email as soon as payment is made.
| 13. How do I pay via credit card / Paypal? |
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All payment to be made via credit card or Paypal will be charged in USD. To pay via credit card or Paypal, please
send an email to billing@netonboard.com to request for the amount
payable in USD. We will then send an invoice to you where you may follow the email instruction to make
payment. Note: Due to the currency changes, we follow our own set of currency rate for the conversion. Thus,
the amount payable in USD via Paypal/Credit card will be slightly higher than the amount in MYR.
| 14. I have made extra payment for my order. |
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The extra fund will be placed in your account for next purchase or renewal. You may just provide us the
previous and new OrderID when sending the payment receipt to us.
| 15. How do I receive my refund? |
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Refund will be made via Maybank2u Internet fund transfer only. Interbank fund transfer is allowed but is subject
to interbank fund charges of RM2.
Please email your bank account number and account holder name to us at billing@netonboard.com
| 16. How long do you take to process each refund request? |
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Each refund request submitted will be passed to our account department which will take 7-10 working days for processing.
We will notify you via email once the fund is ready and transferred to your bank account directly.
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