Currently we support 5 countries which are Malaysia, Singapore, Brunei, Australia, and Hong Kong at the same rate. Each SMS sent to the above supported countries will deduct one SMS credit.

Note: one SMS = one SMS Credit.

Well, if the country you wish to send SMS to is not listed under our supported country, you will not be able to send out the SMS to that particular country. You may consider to buy only if you wish to send SMS to recipients in the 5 countries mentioned: Malaysia, Singapore, Brunei, Australia, and Hong Kong.

No. Only text based SMS is supported. MMS/EMS is not supported.

Yes, our bulk sms supports for both Alphanumeric and Unicode.

For Alphanumeric >> maximum 160 characters for one SMS. Additional character will appear in 2nd SMS.

For Unicode (Chinese/Japanese) >> 70 characters for one SMS. Additional character will appear in 2nd SMS.

Yes. SMS Credits will be deducted regardless of success or failed message.

Yes. The SMSC will resend the SMS within 24hours.

You can only have maximum Five (5) sender ID at a time. To request for new sender ID, client needs to request for it from the web system and it is subject to our approval. Approval will take 24hours during working days. Sender ID requested during non working days will be processed on the following working day.

You may purchase or topup SMS credits as per retail packages listed on our web site. The smallest SMS credits package is the 1000 SMS package. No odd volume of credits topup / purchase is allowed.

Yes, we do offer trial SMS account for interested client to test out the system before any purchase. You may just request for a trial form from our sales department at sales@netonboard.com and to return the form to us via fax or email. A trial SMS accounts will be setup with 3 credits for testing purpose. Additional credits requested can be purchased at our retail package price.

Yes.  In this case, you may just purchase the SMS credits package and then to perform codes integration to our SMS gateway yourself where you can then send SMS from your application directly without using our web interface. API & sample code in PHP & .NET will be provided upon request.

To perform API integration, you will need to enter your Passname, Password & Bulk URL to your application. These info will be available in the SMS system after you login. If you do not have the info, please write to our support to request for the info.

The estimated delivery speed is 40 SMS per second.

No. We do not provide / sell any database or contacts numbers. Clients need to prepare their own database and to be imported to our web system by themselves.

1) Firstly, please prepare your data according to our text format i.e. Country Code | Mobile Number | Contact Name | Personalized Name
2) After that, save your file to either CSV (Comma delimited) format or Text (Tab delimited) format. If you are using Excel file, please convert your excel file to txt / csv.
3) Login to the SMS System >> Create a contact group (optional), >> Browse to your file >> Click Import button >> Finish.

Detail explanation with sample on how to import contact list is provided in our SMS system Import Contact page. If you still face any issue on contact list importing, you may also write an email to our support team support@netonboard.com for guidance. Remember to mention your SMS account username when writing to us.

If you face any problem on undelivered SMS on a valid mobile number, please issue a ticket to our support at www.supportchain.com to provide the affected mobile numbers and time SMS is sent where we will assist you to check further.

Yes, your SMS Credits will expire in 1 year. You may topup any SMS Credits package before the expiry date to extend the remaining SMS Credit expiry date for another year.

Yes, you can join as our reseller for the bulk sms services. To join as reseller, you are required to purchase at minimum the 25000 SMS credit package together with an application fee. Upon joining, you are able to enjoy the reseller rate for the first purchase. After which you may topup any SMS Credit packages at the reseller rate.

Please contact our sales consultant at sales@netonboard.com.

Yes if you join our bulk SMS reseller program. You just need to have a domain name or an IP where we will assist you for the setting to change the login URL to your own domain name or IP. You can also login to change the web system logo to your corporate logo by yourself.

Yes, you may just request for a trial reseller form from our sales department at sales@netonboard.com and to return to us via fax or email. A trial reseller accounts will be setup with 3 credits for testing purpose. Additional credits requested can be purchased at our retail package price.

Yes, you may contact our sales consultant to arrange for appointment at our office. We do not arrange for on site meeting at the moment. Alternatively we encourage customers to visit our online product tour & Online Demo and to request for a trial SMS account.

Sorry but we do not accept Credit Card or Paypal payment for all SMS services. You may however bank in cash or cheque into our bank account directly. Please visit this link for our Payment Methods. For cheque payment, your SMS account will be created or topup only after payment is cleared.

Step 1) Please place your order online > Sign Up Now > Click on SMS link on left menu
Step 2) Verify your order before make payment.
Step 3) Proceed with payment and fax / email payment receipt to us.
Step 4) Receive account login info via email.