H. Email Redundancy Solution
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| Question & Answer(s) |
| 1. Why do I need Email
Redundancy Solution? |
If you are having
your own office mail servers using Streamyx / Broadband / Wireless / ISDN / leased lines / Satellite connections,
and sometimes/frequently encountered network/Internet
instability issue, it's time for you to consider having
a backup plan for your important email messages. With
Net Onboard Email Redundancy Solution, you will be worry
free of lost email when your email server is down either
during or off office hour.
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| 2. Can I use your
Email Redundancy Solution to access my email when my
mail server is down? |
No. Our email redundancy solution is to hold and store
your incoming email in our backup servers when your mail
server is down or offline to prevent mail lost issue.
You can not send email or check your email from our
backup server until your mail server is back to live
where the previously stored email will be rerouted to
your mail server.
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| 3. How do I
retrieve my email from your Mail Redundancy Server when my
email server is back online? |
These stored
emails will be automatically re-routed to you once your
mail system or connection is up and running again. You
do not need to perform manual retrieving of email. All
the backup and email re-routing process are done
automatically by the servers.
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| 4. How long will my
email messages being stored in your Mail Redundancy
Server? |
Your email messages will be stored at our Mail
Redundancy Server for a maximum of 7 days where your
primary server should have back online by then. In fact,
in a business world, it is very rare to tolerate for a
live email server to be down for more than 3 days.
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| 5. Do you still keep
a copy of my email in Net Onboard Mail Redundancy Server
after the mail messages are re-routed to my server? |
No. Once the email messages is re-routed to your server,
there is no copy stored in our Mail Redundancy Server.
Therefore, you need not to worry on the email privacy
issue.
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| 6. How does Email
Redundancy Solution work? |
| Step 1 |
Emails travel as usual when internet connection and 'Your Email Server' are working fine.
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| Step 2 |
When 'Your Email Server' or internet connection is down. Emails will be returned to sender as undelivered if Email
Redundancy Solution is not in placed.
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| Step 3 |
With Net Onboard Email
Redundancy Solution, bounce back mail will never happen. Our Layer 1 comprised of multiple Email
Redundancy Servers located globally. This provides 100% availability for your email service.
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| Step 4 |
Emails captured in Layer 1 will then be passed to our Spam & Virus Firewall for filtering.
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| Step 5 |
Cleaned Mail will be released to our Layer 2
Redundancy Email Server and automatically re-routed to 'Your Email Server' once it is live again.
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| 7. What are the
benefits to subscribe for this solution? |
- Enjoy additional filtering layer of 99% of incoming spam mail.
- No interference to your existing setup.
- Works well with all type of existing Mail Servers.
- 100% Mail Service availability that ensure no bounced/missing mails.
- Multiple Redundancy Mail Servers at
different locations.
- Ease of deployment, service activated within 24hours.
- Full guidelines given for DNS update.
- Zero Downtime.
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| 8. Can Net Onboard
guarantee 0% lost email if I subscribe to the Email
Redundancy solution? |
Yes, provided :-
- your mail server will be up within the given period of
7 days as our Redundancy Servers only holds your email
up to maximum of 7 days.
- each incoming mail does not exceed 20MB and your
mailbox has sufficient space to receive the incoming
mail thereafter.
Of course, this guarantee does not cover the unexpected
natural disasters / war etc happened which affected the
whole world. Anyway, this chance is very low as we have
many layers and redundancy locations.
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| 9. How much does
this plan cost? |
We offer three type of packages to cope for
different users requirements based on the email volume.
You shall go for higher package if you have many email
accounts and heavy email traffic per day.
Please visit
link below for the
details features and pricing for each plan.
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10. Okay. How do I start? |
Step 1) Please place your order online >
Sign Up Now
> Click on Email Redundancy link on left menu
Step 2) Verify your order before make payment.
Step 3) Proceed with payment and fax/email payment
receipt to us.
Step 4) Receive account login info via email.
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Back to FAQ Topic
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Email Redundancy Solution >
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