C. Web Hosting
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| Question & Answer(s) |
| 1. What is Web Hosting? |
Having a domain name is just half of the process of setting up a website on the Internet.
You need a computer (server) to store your web content. Due to the fact that the Internet is made accessible to everybody around
the world, you basically need a very high-end computer equipped with software. To maintain this also, you will considerably large
amount of expenses. That is why Web Hosting comes around. We provide you with all the necessary hardware and software so that your
website could make presence on the Internet.In conclusion, you trusted your web content to be stored in our server and thus we make
it accessible to people all around the world 24/7.
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| 2. What about the Web Hosting? |
Since you have
your domain name registered through us, you might decide
to have us host your website. They all come in a cheap
package anyway. All in all, we will help you register your domain name and then host your web content.
The next thing you know is that your website is already on the Internet with the domain name you have registered.
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| 3. What is the difference between Windows & Linux Hosting platform? |
The major
difference will be the programming languages support in each platform. i.e. if you need ASP or .NET,
you need Windows Hosting. If you need PHP, we recommend you to go for Linux hosting.
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| 4. Do your servers support ASP, .NET, PHP? |
Yes. Our Windows 2003/2008 Server supports Microsoft Active Server Pages (ASP), Microsoft Active Server Pages
.NET (ASP .NET), PHP 5, WML, XML whereas our Linux Server supports PHP 5, WML, XML. For more details, please check our
Web Hosting plans for the features provided.
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| 5. Do your servers support FrontPage Extension? |
Yes. Both our Windows 2003/8 Server and
Linux Server support FrontPage 2002.
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| 6. What type of Database your Servers support? |
Our Windows 2003/8 server support Microsoft Access & MySQL while
Linux sever support Ms Access, MySQL.
Microsoft SQL Database 2005 is supported under Windows Server but not on Linux server. If you wish to use Microsoft SQL Database,
please add in this option during signup under Windows
hosting plan.
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| 7. Can I run a chat room, IRC client or statistic system or a banner exchange web site? |
No. A Virtual Server must be shared with other users and thus, we must limit how much of the CPU, memory,
disk I/O, disk space and database use can be used by any one account on a shared server. You are not allowed to run these web sites as they consume
a lot of server resources and will require the use of a dedicated server. We will suspend any web site that uses an unfair amount of system resources
and we may re-instate them at our discretion.
Please check our Terms of Usage for more details.
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| 8. Can I do mass mailing? |
No. We have a strict policy regarding use of system resources including email services
in our Shared Virtual Servers (including the Bulk Reseller servers) to ensure fairness:
1. Max incoming email size - 10MB.
2. Max outgoing email size - 10MB.
3. Max recipients per email - 20. (including CC and BCC)
4. Max email per hour per domain is 200.
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| 9. Can I run a forum web site? |
No. You are not
allowed to run Forum/Torrent/IRC/Chat application or any
kind of programs or web sites that consume a lot of
server resources under our shared hosting environment.
You may go for Semi Dedicated hosting option.
You may run your web application which require MySQL
database.
However, any web application hosted at our server under a shared hosting environment shall not utilize an unfair amount of any or
all the server resources i.e. CPU Usage, Memory etc. Any forum to have more than
45 concurrent MySQL access will be considered as heavy
usage and is not allowed to host under our shared hosting. We shall have the right to suspend or terminate the site.
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| 10. Can I do media streaming at my web site? |
No. Streaming media such as wmv, rm, mp3 or any similar media files are strictly not
allowed under shared hosting environment.
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| 11. I already have my own domain name. I just want to subscribe to your web hosting plans. |
Sure. All you have to do is just to subscribe to any of our web hosting plans and we
will do the rest of the process with you. You need to obtain the Domain Login URL, UserID & Password in order to use the existing
domain with our hosting service.
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| 12. How do I transfer my domain
and web site from existing provider to you? |
Please follow steps below for the transfer procedure:
1) Please backup your files and email message (if using
webmail) at your current hosting provider account.
2) Please signup online via our ordering system
http://order.netonboard.com/
3) Kindly proceed with the payment and send us the
bankin slip via fax or email - billing@netonboard.com.
4) A new hosting account will be created. You need to
login to create all existing email account and upload
web pages (if any).
5) Please provide us the Domain Control Panel
Username & Password, LoginURL and Domain Authentication
code (Domain secrets) for domain transfer purpose.
This info can be obtained from your current domain
provider.
6) Please inform us when you complete step 4 as for us
to update nameserver to point your domain to our server.
7) After that we will initiate domain transfer process
which will take 5-7 days to complete but this process
will be transparent to user and does not interrupt your
email services.
Note: Domain transfer must be performed before the
expiry date.
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| 13. Do you help me to upload web
content to your server? |
No. Once you have subscribed to our web hosting plans, you will have an FTP
access account that allows you to upload your content to our server
yourself. The upload process is pretty simple where we
do provide a step by step flash tutorial to guide you
through the process.
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| 14. How fast can I get the service? |
All the
registration order will be processed
only after payment receipt is
provided and verified.
During working days Mon-Fri (9.30am-6.30pm) your hosting
account setup will take less than 24 hours (usually
within 2-3hours) for activation.
Payment receipts received during off working hours, are
to be verified by our billing team on following working
day. Account setup is to be carried out
thereafter.
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| 15. Do you provide money back
guarantee on web hosting service? |
| Yes, we provide a 15 days money
back guarantee on web hosting fee. |
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| 16. Okay. I have place an order
online, what shall I do next? |
Please wait for an
order confirmation received at your mailbox. After that, you may proceed
with the payment. Do remember to notify us with the payment slip after payment is made either by fax
or email the receipt to us. (We would not able to
trace which payment is from you if no notification is received and thereby we are unable to proceed with your registration.)
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| 17. How much does it cost to
upgrade from one Web Hosting plan to another? |
To upgrade
hosting plan, you will only need to pay the amount
difference between both packages plus a processing fee. The expiry date for the additional space will follow the first registration expiry
date within the year.Any doubts or questions, please consult our sales team at sales@netonboard.com
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| 18. Can I downgrade from one Web Hosting plan to another? |
We do not provide any downgrade options before the existing subscription expire. However you can choose
to upgrade or downgrade when you renew your annual subscription.
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| 19. Can I terminate the hosting
subscription at any time? |
Yes you can. We advise subscribers not to terminate the
hosting service until the hosting expire because
no refund will be made even you terminate the service before the
expiry date.
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| 20. Do you help customers to submit URLs to search engines? |
You may submit the URL to following search engine easily.
Yahoo - http://search.yahoo.com/info/submit.html
Google - http://www.google.com.my/addurl/?continue=/addurl
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| 21. What does the Control Panel do? |
The Control Panel provides an interface for subscribers to manage, and control their web site such as
editing accounts and uploading files. You can use the control panel provided through our website to help you administer your website.
You have full access to your pages and in fact, you and only you have the right to make changes to them.
What we provide is customer related support and technical guidance to you.
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| 22. Okay. How do I start? |
Step 1) Please place your order online >
Sign Up Now
> Click on Windows or
Linux hosting link on left menu
Step 2) Verify your order before make payment.
Step 3) Proceed with payment and fax/email payment
receipt to us.
Step 4) Receive account login info via email.
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Back to FAQ Topic
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Web & Email Hosting Plans >
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